Skills

Leadership ServiceNow Problem-solving power bi Analytics

Job Specifications

Job Title : Business Analyst

Location: San Francisco,CA / Onsite

Key Responsibilities

• Develop and operationalize reporting: Design and facilitate the implementation of sustainable reporting mechanisms that measure adoption, maturity, and value realization for IT Hygiene initiatives.

• Assess compliance performance: Collaborate with IT leaders and initiative owners to evaluate compliance with established Hygiene policies, standards, and metrics.

• Identify non-compliance and trends: Detect and document instances of non-compliance, negative trends, or emerging risks, and share insights with the Office of IT Hygiene leadership for corrective action.

• Deliver regular reporting: Produce and distribute monthly compliance and performance reports to leadership, ensuring transparency into progress and gaps.

• Analyze performance patterns: Investigate and communicate the drivers behind unusually strong or weak performance across teams or domains, enabling data-driven decision making.

• Recommend policy improvements: Provide actionable recommendations to refine IT Hygiene policies and measures to better align with organizational goals and support long-term sustainability.

• Support cross-functional alignment: Work closely with other compliance, risk, and governance teams to ensure consistent interpretation and application of IT Hygiene standards.

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Data Analytics, or related discipline.

• 6–10 years of experience in IT compliance, governance, analytics, or related functions.

• Strong analytical and problem-solving skills with the ability to interpret complex datasets and identify meaningful trends.

• Proven experience developing and maintaining dashboards or reports using tools such as Power BI, Excel, or ServiceNow Performance Analytics.

• Familiarity with IT governance frameworks (e.g., ITIL, COBIT) and compliance or audit processes within large organizations.

About the Company

Based in Silicon Valley (Fremont, CA) Ingrain Systems, Inc. focuses on providing IT services to its clients. Ingrain designs and builds tailor-made web, mobile, and cloud software solutions that help businesses unlock growth. Ingrain has over 25 years of experience across diverse sectors and world-class expertise in creating web & mobile applications and services using various technologies. We are a company that has a customer-centric approach. We provide software solutions that are easy to manage and maintain. Our Vision Ou... Know more