Job Specifications
Job Title: Desktop Support Analyst
Location: Toronto, Ontario
Contract: 1-Year
Extension: Possible
Conversion to Full-Time: Possible
Onsite Work
Role Overview
The Senior Desktop Support Analyst will provide advanced technical support across Windows, macOS, virtualized environments, market data platforms, and enterprise applications. This role requires exceptional end‑user service delivery, troubleshooting expertise, and the ability to operate in a fast‑paced financial services environment.
The ideal candidate will have strong experience supporting trading floor users, investment banking teams, and executive-level staff. Excellent communication, customer service, and multitasking capabilities are essential.
Key Responsibilities
Desktop, Server & Application Support
Install, troubleshoot, and support Windows 7/10/11, macOS, Office 365, Teams, OneDrive, and financial/trading applications.
Image and reimage devices (laptops, desktops, thin clients) using SCCM based on ServiceNow requests.
Support LAN/WAN, TCP/IP, DNS, DHCP, VPN, and email systems.
Provide Tier 2/3 support for Active Directory, Group Policies, Exchange/O365 mailbox issues, VDI, and network connectivity.
Mobility & Device Management
Provide advanced support for iOS/Android devices, tablets, and mobile application management.
Experience with MDM tools such as Intune, AirWatch, or MobileIron is an asset.
Executive & Trading Floor Support
Deliver white-glove support to senior leaders and trading floor personnel.
Support Bloomberg, FactSet, Reuters, and market data applications.
Provide home/remote support when required.
Operational Support & Service Management
Handle move/add/change requests including office restacks and large-scale relocations.
Perform smart-hands support for servers, networking, and security devices.
Accurately log and resolve incidents and service requests in ServiceNow within SLA.
Maintain asset inventory, lifecycle management, and compliance processes.
Deliver orientation and training for new employees.
Technical & Infrastructure Support
Support multifunction devices (print/scan/copy/fax) across the site.
Perform break-fix support for laptops, desktops, tablets, and peripherals with vendor coordination.
Provide basic AV, conference room, and meeting setup assistance.
Participate in disaster recovery, emergency response tasks, and on-call rotations.
Required Technical Skills
5+ years’ experience with Microsoft Windows OS, AD, Group Policies.
5+ years’ experience troubleshooting TCP/IP, DNS, DHCP, VPN networking issues.
5–10 years of IT end‑user support experience in a financial or trading floor environment.
Strong understanding of SCCM, imaging, VDI, and device lifecycle processes.
Experience with market data apps (Bloomberg, FactSet, Reuters).
Strong hardware troubleshooting (Dell, HP, Surface devices, Apple devices).
Excellent verbal and written communication skills.
ITIL experience preferred.
Certifications (Preferred)
ITIL Foundation
CompTIA A+, Network+, Security+
Microsoft Certified Professional (MCP)
About the Company
Experts on financial regulatory & compliance, business analysis, project Implementation and delivery for Corporate and Investment Banking, Asset management clients
Firm headquartered in New York with activity in New York, California, India, UK and Middle East
Emphasize on implementation and delivery with focus on operational excellence
Our teams of experts roll up their sleeves and are recognized for working alongside our clients and regulatory bodies to deliver organizational changes
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