Job Specifications
About Buildend:
We are an AI-powered construction management platform built specifically for commercial contractors. From RFIs and Submittals to Change Orders, Budget Tracking, Drawing Management, and ERP integrations — we simplify how Project Managers and Accounting teams work together.
Buildend is built by builders, for builders. We understand that in construction, small inefficiencies compound quickly. We exist to eliminate friction, improve visibility, and give teams control over cost and risk.
And yes - we enjoy building while doing it.
The Role:
As a Customer Success Manager (CSM), you will be responsible for guiding customers from onboarding through long-term success. You will ensure our customers fully adopt Buildend, achieve measurable ROI, and expand their usage over time.
This is not a reactive support role. This is a strategic, relationship-driven position focused on retention, growth, and advocacy.
You will work closely with Sales, Product, and Implementation to ensure customers are successful at every stage.
Your Responsibilities:
Lead structured onboarding for new customers
Deliver training sessions for Project Managers and Accounting teams
Ensure ERP integrations (Sage, QuickBooks, etc.) are adopted properly
Define and track customer success milestones
Monitor usage metrics and identify risk early
Run quarterly business reviews (QBRs)
Provide workflow optimization recommendations
Drive adoption of advanced features (AI tools, cost tracking, drawing management)
Own customer renewals
Identify expansion opportunities (additional projects, modules, integrations)
Reduce churn through proactive engagement
Collect testimonials and case studies
Turn happy customers into references
Surface product feedback to internal teams
What You Should Have:
2+ years in Customer Success, Account Management, or Project Management
Experience in construction, construction software, or B2B SaaS
Strong understanding of commercial construction workflows
Ability to manage multiple customer accounts simultaneously
Experience working with commercial construction companies is a strong asset
Comfortable speaking with Project Managers, Controllers, and Executives
Strong communicator — confident running live training and executive conversations
Data-driven — comfortable reviewing usage and adoption metrics
Organized and proactive
Builder mindset — you like improving processes, not just following them
Nice To Haves:
Experience with construction software (Procore, Sage, QuickBooks, etc.)
Experience with ERP integrations
Experience running webinars or customer training programs
Why Join Buildend?
High-growth SaaS company in the construction tech space
Work directly with the founder and leadership team
Real impact on product direction
Competitive salary + performance-based bonus
Opportunity to help modernize a traditional industry
If you want to help modernize construction and work closely with customers who are building real-world projects — we’d love to meet you.