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Technical Support Engineer (L2) - 6 Month Contract - Wokingham - Inside IR35

Technical Support Engineer (L2) - 6 Month Contract - Wokingham - Inside IR35

On site

Wokingham, United kingdom

£ 250 /day

Freelance

04-03-2026

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Technical Support Engineer (L2) - 6 Month Contract - Wokingham - Inside IR35
Contract Type: 6-Month Contract (Inside IR35)
Rate: £250 per day (can be negotiable)
Location: Wokingham
Role Overview
The EUC Concierge & L2 Support Subject Matter Expert (SME) is responsible for delivering advanced Level 2 end-user technical support across the organization. This role focuses on diagnosing, troubleshooting, and resolving hardware, software, and system-related issues to ensure stable and secure IT operations.
Key Responsibilities:
Deliver high-quality EUC concierge and Level 2 IT support to corporate users.
Respond promptly to incidents and service requests for on-site and remote users.
Diagnose and resolve hardware, software, and system issues.
Utilize remote tools to troubleshoot and restore services.
Maintain ownership of tickets through full resolution and proper documentation.
What You Will Ideally Bring:
Experience supporting end-user devices (laptops, desktops, printers, peripherals).
Background in service desk/help desk environments.
Strong troubleshooting and analytical abilities.
Customer-focused mindset with concierge or service experience.

About the Company

Founded in 2014 and with over 25 years of recruitment experience, we are committed to providing exceptional service to all our clients to help them secure the best talent and opportunities in the market. We provide a consultative and customer-focused recruitment solution, where customer service is paramount to the experience, specialising in recruitment in: Enterprise & Wireless Networks: Cisco Systems, Juniper Networks, Aruba Networks & Arista Networks Network Automation: Cisco DevNet, Python, Ansible, Terra... Know more