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Business Analyst

Business Analyst

On site

Staines-upon-thames, United kingdom

£ 70 /hour

Senior

Freelance

04-03-2026

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Skills

Salesforce ServiceNow DevOps Azure DevOps Azure Agile

Job Specifications

Job Title: ServiceNow Business Analyst

Job Type: Contract

Location: Staines, Middlesex

Day Rate: £500/day (INSIDE IR35)

ServiceNow Business Analyst - Role & Responsibilities

Lead discovery and requirements elicitation with senior stakeholders, SMEs, and operational teams
Analyse current-state processes and design target-state workflows, defining roles, controls, SLAs, and KPIs.
Define detailed requirements for integrations across ServiceNow, Salesforce Service Cloud & Azure DevOps
Ensure requirements, process documentation, and solution knowledge are captured and maintained in the agreed knowledge base
Promote governance and traceability from business objectives through requirements to delivered outcomes.

ServiceNow Business Analyst - Required Experience

7+ years’ experience as a Business Analyst in complex enterprise environments
3–5+ years’ experience delivering requirements and process design for ServiceNow implementations (ITSM/CSM and related workflows).
Strong experience defining requirements for multi-system integrations (APIs/events), including data mapping and operational non-functionals.
Practical working knowledge of Salesforce Service Cloud (case management and service intake patterns).
Experience working in Agile delivery models and tools, including Azure DevOps (Boards/work items).

Interviews: March 2026

Start Date: April 2026

How to Apply:

Apply to Gary Hargreaves at X4 Technology to learn more about the role or connect with me on LinkedIn to hear about regular job updates available with X4 Technology

About the Company

X4 Technology focus on helping you succeed by connecting the right people and providing the data and insights to help execute your strategic priorities. Our consultants will help you align your people strategy to your business objectives, and guide you with simplicity through the process. Core industries: Consumer Markets, Financial Services, Healthcare, Life Sciences & Technology Get in touch to find out more: Contact@x4-technology.com United Kingdom: T: +44 2078 127 700 United States: T: (718) 360-0570 Germany: T... Know more