Skills

Communication ServiceNow Customer Service Networking CRM Windows Organization

Job Specifications

Job Summary:

Our client is seeking a Service Desk Analyst to join their team! This position is located in Vernon Hills, Illinois.

Duties:

Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system
Provide tier 1-2 support for Windows and MacOS environments
Assist with account setup, permissions, and basic O365 support
Troubleshoot hardware and software issues, escalating to higher-level teams as needed
Document incidents, troubleshooting steps, and resolutions in ServiceNow
Follow ITIL best practices for incident, request, and problem management
Support basic asset management functions, including logging and tracking equipment

Desired Skills/Experience:

2+ years of experience in a Service Desk or IT Support role
Experience using ServiceNow or a similar ITSM ticketing tool
Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts
Strong customer service and communication skills
Ability to prioritize and manage multiple requests in a high-volume environment
Familiarity with CRM or HCM systems a plus

Benefits:

Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered

The approximate pay range for this position is between $26.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.careers.kellymitchell.com/privacy-policy

About the Company

Connecting People with Opportunities + Clients with Success.(r) We're KellyMitchell, a leading IT Staffing & Project Solutions partner -- providing adaptive, scalable solutions focused on the top tech needs of the world's leading organizations. Technology Solutions That Work for You We are dedicated to delivering technology solutions expertise -- helping professionals achieve career excellence and companies achieve innovation goals. As an employee-owned, women-led organization, we have a strong commitment to fostering a ... Know more