Job Specifications
Position: Manager, Client Success
Overview:
Media.net is seeking a skilled and proactive Manager of Client Success to join our team. This role will be instrumental in developing and maintaining client relationships with advertising agencies, holding companies, and key account teams representing top global brands. The ideal candidate will quarterback the post-sale process, strategize on pre-sale efforts, and manage cross-functional collaboration to meet client expectations and drive campaign success. This role requires someone who is not only client-focused but also revenue-minded, with a talent for connecting all aspects of account management back to our goals of deepening partnerships, expanding client investments, and building larger, longer-lasting relationships.
Key Responsibilities:
Client & Campaign Management: Act as the main point of contact post-sale, managing all client correspondence, internal strategy, and execution to ensure seamless campaign delivery and client satisfaction.
Strategic Planning & Solution Development: Lead pre-sale and post-sale strategy calls, develop custom solutions, and collaborate with internal teams to ensure tailored, impactful client experiences.
Campaign Execution & Optimization: Oversee end-to-end campaign management from RFP to wrap reports, work closely with the Account Management team to monitor performance, optimize delivery, and meet campaign goals.
Performance Reporting & Communication: Lead the preparation and presentation of performance reports, including key metrics, insights, and recommendations for mid-campaign adjustments and wrap-up analysis.
Internal & External Collaboration: Work closely with the Buyer Development and Account Management teams to align on client expectations, timelines, and deliverables. Ensure “white glove” service through effective communication and proactive issue resolution.
Project Management & Risk Assessment: Serve as the internal expert on assigned clients, managing optimizations, tracking potential risks, and communicating any challenges that may impact campaign success.
Revenue Growth & Partnership Expansion: Drive the growth of client accounts by identifying new opportunities and positioning Media.net’s products in ways that address client needs, thus fostering larger and more lasting partnerships. Actively seek ways to enhance account value, strengthen client loyalty, and create upsell opportunities that contribute to long-term revenue goals.
Requirements:
Bachelor’s degree in business, marketing, or a related field
2–4 years of experience in media buying, programmatic advertising, or agency account management
Exceptional communication, writing, and project management skills
Proficiency in Google Slides and PowerPoint with a strong client service orientation
Ability to lead internal and external calls, manage expectations effectively, and deliver a high level of client service
Detail-oriented, proactive, and results-driven, with experience in optimizing campaigns to achieve revenue and engagement goals
What Success Looks Like:
Deliver high levels of client satisfaction and build long-term partnerships
Meet or exceed campaign performance and revenue goals through proactive account management
Foster strong internal collaboration to optimize campaign outcomes and elevate Media.net’s product offerings
This role is perfect for a candidate who thrives in a client-facing position, excels at campaign execution, and is passionate about delivering top-tier client experiences. If you’re ready to help drive our client success efforts, we’d love to meet you!
About the Company
Media.net is an advertising technology company with 1800+ talented, motivated, and just all-around stellar professionals focused on developing innovative monetization products for digital publishers and advertisers across the globe.
Media.net's vast product suite leverages a strong foundation of best-in-class contextual targeting and an unmatched capability to maximize competition and value for publishers and marketers. Media.net offers exclusive access to billions of dollars worth of Yahoo! Bing Network's search demand, a...
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