Skills

Monitoring Test Customer Service Training Process Improvement

Job Specifications

Title: Business Process Data Analyst

Location: Alameda, CA

Duration: 12 Month

100% Onsite

Summary: The Business Process Specialist is responsible for coordinating and executing various process improvements and project implementations across Customer Service. This role serves as a key collaborator and resource to the Global Process teams (Call Centers, IT and Training) and ensures that standard processes are documented and implemented in support of the overall vision.

Responsibilities

Serve as CS SME for key/main processes relating to Material to support projects including UAT script writing, execution of test scripts, process documentation and implementation.
Serves as a primary department contact for system and process requirements implementations, enhancements and testing cycles.
Takes ownership of new business requirements and works with relevant call center functions to determine any new business processes and or changes to existing process.
Takes ownership of complex issues and challenges and create exception rules.
Support department SMEs in documentation best practices and maintenance in support of our Quality Adherence.
Actively identifies process improvements and drives process improvement initiatives by working cross functionally to continuously improve the systems, processes, and controls to ensure effective development, monitoring, and support is in place.
Oversees the day to day functionality of Contact Registration System and works with Global Process Teams and IT on maintenance and enhancement.

Consultants Eligible Benefits Upon Waiting Period

Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High-Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.

About the Company

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and www.facebook.com/AbbottCareers, on Instagram @AbbottGlobal, and on X @AbbottNews. We invite you to e... Know more