Job Specifications
Description
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
Conduct prompt, detailed, and fair investigations across multiple business segments for Bath and Body Works with a focus on allegations of misconduct, including harassment, retaliation, and discrimination. At times, the investigator will conduct investigations specifically in partnership with in-house counsel, external counsel, ethics and compliance, or other business functions.
Responsibilities
Business & HR Strategy Implementation & Influence
Support development and execution of a human resources strategy that corresponds with the company’s goals to strengthen and sustain the company.
People Services Delivery
Uphold Bath and Body Works values and standards of conduct by conducting and resolving highly complex investigations and advanced HR matters across multiple business segments with a focus on allegations of misconduct, including harassment, retaliation, and discrimination. This includes creating and completing investigation strategy with a focus on process integrity and a high degree of situational awareness.
Identify and assess trends and risk within organization to drive initiatives, policy improvements and overall culture.
Exercise strong decision making and risk assessment independently in scenarios that are complex, highly- sensitive, and require confidentiality
Collaborate with Legal, Global Ethics & Compliance, Associate Connect partners, HR Business Partners and people leaders on associate relations, performance management and trends impacting area of support.
Ensure policies, procedure and practices are adhered to in compliance with federal, state, and/or municipal laws
Ensure consistent and effective communication on highly complex matters including: written and verbal reports summarizing key findings and identifying trends, effective interviewing, and cross-functional partnerships.
Participate in the standardization of investigation protocols, templates, and documentation practices.
Culture, Change & Engagement
Deliver Best-in-Class HR experience to associates using effective communication through high volume interactions face-to-face, by phone and through written channels.
Aid in HR and change initiatives in a vibrant retail environment.
Qualifications
5+ years of progressive experience in workplace investigations, conflict resolution, and/or compliance enforcement.
Working knowledge of multi-state employment-related laws, regulations, and procedures (e.g. DOL practices, EEOC processes, Title VII protections, FMLA/CFRA, ADA accommodations, NLRA, etc.), as well as experience with case management systems (e.g. EthicsPoint, Navex, Service Now)
Proven track record to evaluate and manage highly-sensitive and confidential situations
Exceptional interpersonal skills, with the ability to listen well, demonstrate sensitivity to all parties, and easily develop trust, rapport, and partnership with colleagues, key partners and leaders, as well as excellent analytical skills and the ability to assess complex situations
Commitment to the highest degree of ethical conduct
Strong focus on delivering exceptional client service, ability to work independently, prioritize tasks, manage projects, manage multiple caseloads effectively, and excel in communication.
Proficiency with MS Office, including Word, Outlook, and Excel.
Ability to travel 20 - 30%, where investigations require a physical presence
Education
Bachelor’s Degree in Business Administration, Human Resources, Law, Journalism, Psychology, Public Policy or related field or equivalent experience
HR Professional certification (e.g., SPHR/PHR, SHRM-CP/SCP, or related/similar certifications). Formal investigations training or certification is preferred.
Association of Workplace Investigators Certificate Holder (AWI-CH)
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits
Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
401k with company match and Associate Stock Purchase with discount
No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discount