Skills

Leadership Problem Solving Java Data Analysis SQL Dynamics DevOps Azure Data Factory Azure Functions Agile methodologies Sales Customer Service CRM Architecture Integration Architecture power bi Analytical Skills Azure cloud platforms Agile API Management Power Automate

Job Specifications

Role Name: D365 CRM Lead

Location: Toronto, ON (Onsite)

Job Description

Minimum 12 to 14 years of experience in Dynamics 365 CE (CRM) with strong technical and client facing skills.

Technical Skills:

Dynamics 365 Customer Engagement(Sales, Service - Must) and knowledge other Microsoft Dynamics 365 suite of products.
Facilitate detailed design from requirements and support construction and deployment.
Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools ( preferably Mulesoft)
Dynamics 365 in Online & On-Premise implementations and environments and prior versions.
Providing highly available, scalable Dynamics 365 integration architecture on Azure
Hands on experience in C#.Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit & SSRS
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.
Experience in MS CRM & 3rd party Integration using Middleware Tools/ API's(REST, ODATA WebAPI's) /SSIS packages.
Experience in using Azure services for integration(Logic Apps, Azure Functions, Service Bus, API Management etc. PCF controls, Power Apps and Power Automate for upstream/downstream systems integrations.)
Experience in data migration– data analysis, data mappings, data harmonization using OOB and third party tools, preferable expereince in Azure Data Factory.
Experienced in reporting architecture, with SSRS and knowledge on Power BI.
Good to have knowledge in latest features of Dynamics 365 platform (Sales Insights , Customer Service Insights, Customer Voice, etc.)
Experience in effective management of cloud platform resources and good understanding on security models and connectivity CRM systems.
Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools
Exposure in driving information management strategy, design and deployment on cloud platforms, preferably on Web Services global infrastructure and services.
Expereince with integrating Dynamics 365 with CCaaS platform like Genesys/NICE/Talk Desk.
Exposure in HealthCare Payor/Providor preferrable.

Delivery and Leadership Skills:

Lead the technical workshops to work with Business and technology partners on requirements to design and develop architecture solutions
Should have good problem solving and analytical skills
Should be able to think independently and be solution driven
Be accountable for solution delivery and technical leadership
Lead technical efforts for Pre-Sales engagements and contribute towards building niche solutions/POC's
Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations / implementations.
Experience in Agile methodologies

Good to have Certifications:

Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for Service
Microsoft Dynamics 365 for Customizations
Azure Integration Services"

About the Company

Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US. We provide high quality and cost effective strategic solutions to our clients supported by superior staffing and training services. We offer a wide range of services in the areas of analysis, design, development and maintenance of various information systems. Lorven excels in providing talented, dedicated, and knowledgeable professionals with proven industry experience to our clients. We are committed to building lo... Know more