Job Specifications
About The Role
As the Regulatory Services Administration Team Leader, you’ll oversee a busy admin team, ensuring day‑to‑day operations run smoothly and efficiently.
You’ll manage performance, improve administrative systems, and support managers across the service to deliver high‑quality regulatory work. You’ll also take responsibility for financial processes, the service’s corporate credit card, and the effective management of the case management system—playing a key role in keeping the service organised, compliant, and customer‑focused.
What will you be doing?
Supervise a team of Service Support Officers, undertaking supervisory; training; induction; sickness; and recruitment responsibilities.
Scheduling and co-ordination of own work and allocation of work to others, taking responsibility for the completion of tasks within prescribed timescales.
Have a working knowledge of Regulatory Services technical administrative functions and responsibilities and to provide appropriate support as required.
Support Senior Management with the production, manipulation and maintenance of data using a variety of IT systems and manage the Systems Administrator to ensure that all aspects of the Regulatory Services administration function are efficiently managed within the database system, acting as a super-user for the team and maintaining oversight of database management.
Maintain a thorough knowledge of processes, systems and legislation associated with the service area. Ensuring that the team deals with all aspects of the Regulatory Services technical administration process in a timely manner having regard to any performance indicators or other relevant targets.
Proactively identify with your team areas of improvement to the service which benefit the Authority, businesses and/or the public and take steps to implement these. Supervise the development and review of associated processes
Assist the Head of Service with service support functions, necessary for the efficient running of the service
Undertake additional tasks to support the Service Managers in accordance with the role and functions of the post.
About You
Education:
2 A Levels / NVQ Level 3, or equivalent in a relevant subjects and Extensive experience at Senior administrator level with a Appropriate level of literacy and numeracy
Experience And Knowledge
Experience of allocating work, managing a team and monitoring resources, to maintain the effective operation of the service area.
Experience of assisting with the monitoring of budgets
Demonstrable experience of supervising, coaching and mentoring colleagues and team members, to support the achievement of individual and team performance and development objectives.
Extensive working knowledge of Regulatory Services functions (Environmental Protection, Health Protection, Private Sector Housing and Trading Standards)
Excellent verbal communication and presentation skills
Ability And Skills
Ability to gather, analyse and evaluate data and financial information related to the work area, to support the production of management reports and performance management data.
Proven ability to build professional working relationships, with both internal and external stakeholders, to deliver the service to required standards.
Appropriate level of data protection, security and confidentiality awareness.
High standard of IT skills, with the ability to utilise IT systems, including case management systems.
Ability to produce clear and concise written reports and letters for members of the public
Equal Opportunities
Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We Offer a Vibrant Working Environment With
a competitive salary
a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
lots of opportunities to develop your skills, knowledge and potential in a large unitary council
generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Maki
About the Company
We are a Local Government organisation serving the 360,000 residents of North Northamptonshire. Situated in a heart of the UK, our region is made up of several vibrant urban towns and picturesque rural villages, whilst only an hour away from major cities.
Our vision for North Northamptonshire is to create a place where everyone has the best opportunities and quality of life.
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