Information Technology Service Desk

Skills

Job Specifications

Only for Locals

We are looking for an IT Service Desk Specialist II to support employees with their day-to-day technical needs. This role focuses on troubleshooting IT issues, setting up devices, and ensuring smooth operation of systems and applications.

Key Responsibilities

Provide technical support for laptops, desktops, software, printers, phones, and conference room equipment.
Troubleshoot and resolve IT issues for employees in a timely manner.
Create and manage user accounts in tools like Microsoft 365.
Set up and configure new or reimaged laptops and desktops.
Maintain and track IT assets such as laptops, monitors, and accessories.
Document all support requests and solutions in the service desk system.
Assist new hires with IT setup and basic training on systems.
Create simple documentation such as SOPs, user guides, and training materials.
Support IT projects and system upgrades as required.
Provide basic support and coordination for networking and cloud environments like Microsoft Azure.
Participate in on-call or after-hours support when needed.

Required Skills & Experience

4+ years of experience in IT support or service desk roles.
Strong communication and customer service skills.
Basic knowledge of Office tools such as Word, Excel, and PowerPoint.
Understanding of networking, cloud, and IT infrastructure is preferred.
Ability to work in a team and manage multiple tasks.

About the Company

Welcome to Mastech Digital, a leading digital-first company that empowers global corporations through innovative digital transformation services. We specialize in analytics and AI-driven data modernization solutions and integrate them with our global expertise to source any digital and engineering technology skill set worldwide. Through a combination of people, processes, and technology, we help clients derive greater value from their digital transformation services programs. We help organizations across various industries... Know more

Related Jobs

Company Name

Proactive Technology Management

Job Title

IT Support Technician - Office 365 Guru

Sterling heights, United states

Hybrid

Full Time

02-02-2026

Company Name

Motion Recruitment

Job Title

Microsoft 365 Cloud Administrator / Wood Dale, IL

Itasca, United states

Hybrid

Full Time

26-01-2026