Skills

Communication Teamwork Firewalls Microsoft 365 Networking Training Operating Systems Windows Azure AWS Windows Server 2016 Windows Server

Job Specifications

FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Systems Analyst who embodies our core values:

Teamwork: We achieve our goals collaboratively
Growth Mindset: We are focused on continuous improvement for our team members and our clients
Integrity: We operate with transparency and prioritize the needs of our clients
Ownership: We take responsibility for our work and ensure commitments are fulfilled

As a Systems Analyst, you should possess excellent expertise in desktop operating systems, have a solid understanding of server operating systems and networking, and be motivated to provide the best possible experience for our clients. Throughout the day, you will be translating technology for end users who may not always be technically savvy, making strong communication skills essential in this role. This role necessitates that candidates spend a minimum of two days each week in either our Federal Way or Issaquah office, depending on their location.

Your duties include the following tasks:

You'll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings. You will also play a role in server administration, networking, and security aspects. This includes tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points, along with a variety of other innovative technologies that we are implementing regularly
Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician
Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform to ensure everything remains current throughout the process
Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site

Requirements

Education

A+ and/or Network+ Certifications are required (If you do not have, will need to obtain after employment)
MD-102 preferred

Technical Skills

Strong knowledge of Windows 10/11 and MacOS
Strong knowledge of Windows Server 2016, 2019, and 2022
Knowledge of Sonic firewalls, Datto networking and networking concepts
Familiarity with Microsoft 365 Office Suite and Office 365 cloud services
Knowledge of Azure and/or AWS
Datto BCDR and/or SaaS Backup
Experience with Autotask PSA is a plus

Other Skills & Abilities

Exceptional written and oral communication skills required
Able to work independently and part of a team
Ability to Manage Time Effectively
Capability to lift and transport equipment weighing up to 50 pounds
Reliable Transportation

Benefits

At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:

Competitive salary: $30 - $35/hour
Quarterly bonus eligibility to reward performance
Comprehensive coverage: Medical premium contributions vary by plan: Up to 90% company-paid coverage for select plans and fixed employer contribution for all other plans
401(k) plan with 4% company matching and immediate vesting
Generous time off: 8 paid holidays + 17 PTO days in your first year
Educational reimbursement for certification tests and access to company-supplied training resources
Monthly cell phone stipend to support your connectivity needs
Team culture: Fun events and opportunities to connect with colleagues

About the Company

Ever-Connected, Always Secure We safeguard your business with managed and co-managed IT and security solutions that keep you connected, protected, and running smoothly. Know more