Skills

Communication Trello Jira Customer Service Networking Windows Organization AWS Active Directory TCP/IP Windows Server

Job Specifications

Position Title: Production Technician II (IT Support Analyst)

Location: Burbank, CA – Onsite Tues/Wed/Thurs

Duration: 6+ Month Contract

Start Date: 4/1/26

Compensation: $36/hr W2

This position is eligible for medical, dental, vision, and 401(k).

Overview

A global gaming organization's IT Shared Services team is seeking an experienced IT Support Analyst to support studio operations in a fast-paced production environment. This contract role plays a key part in ensuring smooth day-to-day IT operations and delivering high-quality shared services support across multiple studio teams.

This is a dynamic, hands-on position ideal for someone who is self-motivated, customer-focused, and comfortable owning issues from intake through resolution.

Day-to-Day Responsibilities

Provide onsite IT support for approximately 70 Windows and Mac workstations within a studio environment
Troubleshoot desktop issues, Active Directory access, networking problems, and general system performance
Support conference room technology, server rack maintenance, and assist with onsite infrastructure projects
Deploy workstations and software; manage patching and security updates
Create and maintain documentation and procedures for the local environment and broader IT support processes
Administer SaaS platforms including Box, Aspera, Atlassian tools, AWS, Okta, Zoom, PagerDuty, Trello, and related systems
Monitor and triage support tickets (Jira Service Desk or similar), prioritizing and resolving issues efficiently
Coordinate onboarding for new hires, including workstation setup and account provisioning across platforms
Manage Active Directory group membership and perform daily troubleshooting
Partner with broader enterprise technology teams to escalate and resolve issues when needed

Must-Have Qualifications

3+ years of experience in IT support within a corporate environment
Experience working in a Service Desk environment (Jira Service Desk or similar)
Experience supporting Microsoft Windows, Windows Server, and macOS
Experience with SCCM and JAMF
SaaS administration experience, including identity management and vendor coordination
Experience with automated OS/software deployment, antivirus management, and vulnerability remediation
Working knowledge of scripting for task automation
General understanding of TCP/IP, LAN & WAN networking fundamentals
Mobile Device Management (MDM) experience
Strong customer service mindset and communication skills
Ability to work collaboratively in a team environment
Bachelor's degree preferred

Nice to Have

Experience supporting gaming, media, or entertainment production environments
Experience working within large enterprise or global shared services models
Exposure to cloud environments and infrastructure troubleshooting

About the Company

As the largest, national staffing agency specializing exclusively in high-end, niche IT, Tech, and Digital Marketing talent, staffing is more than just our job. It's our passion. For nearly two decades, we've changed how to approach hiring needs for contract, contract-to-hire, and full-time Tech and Digital Marketing talent. As a result of our MAP mindset and proprietary process, we boast an unmatched fulfillment ratio of 75% and an average placement time of 3-5 days for contract roles and 5-10 days for full-time roles. Beca... Know more