Job Specifications
Description of the individual consultant assignment
Positioning and reporting
The individual consultant will report to the Deputy Head of the WOAH World Animal Health Information Department.
Mission objectives
WOAH is implementing a Quality Management Programme led by WAHID. The programme aims to:
- achieve ISO/IEC 9000/9001 certification by implementing an auditable Information processing process,
- deploy a Quality Management System (QMS) to support quality processes, document control, audits, non-conformities, corrective actions (CAPA), reporting and continuous improvement.
This ToR defines the scope and expected results for external support to accelerate delivery, ensure audit readiness, and enable sustainable operations. The consultant(s) will support WOAH to:
A. ISO/IEC 9000/9001 certification
- Define and confirm scope, governance, and operating model.
- Conduct a structured gap assessment and deliver a roadmap and prioritised action plan.
- Design and implement the documentation and evidence model (policies, procedures, records).
- Prepare and support internal audits, management reviews, and certification audits (Stage 1 and Stage 2).
- Support remediation and closure of any findings/nonconformities.
B. Sustainability and adoption
- Establish a pragmatic framework for continuous improvement: ownership, review cycles, metrics, and governance.
- Enable internal teams via knowledge transfer.
Activities and deliverables Scope of work (tasks)
The mission is expected to include (non-exhaustive):
Phase 1 — Initiation & assessment
- Kick-off, stakeholder mapping, governance and working cadence.
- ISO/IEC 9000/9001 readiness review and maturity assessment.
- Define scope boundaries and responsibilities (WAHID and other stakeholders).
- Produce a baseline risk and issue register and a detailed delivery roadmap.
Phase 2 — design and implementation
- Support creation/consolidation of: policy framework ( policy set, control policies) risk assessment method, risk register, risk treatment plan procedures and records (document control, incident management linkage, access control governance, etc.)
- Build an evidence model: what evidence is required, where stored, who produces, frequency, and audit trails.
Phase 3 — Audit preparation & certification support
- Internal audit programme: plan, checklists, execution support, reporting.
- CAPA process design (or reinforcement) and follow-up mechanism.
- Management review preparation (inputs, agenda, outputs).
- Support certification audit readiness activities and participation during Stage 1 / Stage 2.
Phase 4 — QMS deployment support and adoption
- Implementation plan and success criteria.
- Configuration guidance (workflows for document control, audits, nonconformities, CAPA, improvement actions).
- Migration approach for existing documents/records.
- Training/adoption plan, pilot, rollout. Handover package and operational playbook.
Deliverables
The consultant(s) must provide, at minimum:
- Project charter & delivery roadmap (including milestones, dependencies, RACI).
- ISO/IEC 9000/9001 gap assessment report and prioritised remediation plan.
- Documentation package (or consolidation support) including: scope/context; risk methodology; risk register & treatment plan; key policies/procedures; evidence model.
- Internal audit programme (plan, templates/checklists, audit reports, CAPA tracker).
- Certification readiness pack (Stage 1/Stage 2 preparation, evidence index, audit support notes).
- QMS rollout plan (implementation approach, training/adoption).
- Knowledge transfer & handover package (operating model, governance cadence, KPIs, playbooks).
All deliverables must be provided in English in editable formats (e.g., MS Word/Excel/PowerPoint).
Governance, reporting and ways of working
- The consultant reports to WAHID (designated project lead will be provided).
- Regular working sessions and governance updates
- Written status report including progress, upcoming activities, risks/issues, decisions required.
Expected timeline (indicative)
A typical sequence is:
- Month 1: initiation + gap assessment + roadmap
- Months 2–4: implementation + evidence building + internal audits
- Months 4–6: QMS deployment support + certification audit support + handover
(Exact planning to be refined during Phase 1.)
Confidentiality and compliance
- The consultant will access sensitive organisational and security-related information and must sign relevant confidentiality undertakings.
- All produced deliverables become WOAH property (unless otherwise stated in the contract).
- The consultant must comply with WOAH security policies and data protection requirements.
Requirements
Qualifications and Experience
- ISO9000/9001 Auditor and Implementor certification
Additional Qualifications
- Project management qualifications
Required Skills
Mandatory
- Demonstrated experience delivering ISO/IEC 9000/9001 programmes end-to-end (i
About the Company
WOAH is the global authority on animal health: we work to ensure the health of animals & their environments across the world, recognising that animal health impacts everyone's health & that the safety of our future depends on it.
Since 1924, we have focused on the complexities of animal health. Over time, we expanded our mission to include building partnerships with other international organisations on global initiatives, developing & disseminating knowledge, monitoring animal diseases & designing science-based protocols to...
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