Job Specifications
Department Overview:
The customer success team includes support, customer operations and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally.
Sub Department overview:
Customer Success is responsible for understanding, representing and delivering outstanding customer services to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team feedback to the business core requirements and opportunities discovered with the intention to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients.
Job Overview:
As the Director of Solutions Engineering within the Customer Success team, you will play a crucial role in ensuring InfoSum's customers maximize the value of our platform. You will lead a team of Solutions Engineers, providing technical expertise and strategic guidance to help clients implement, optimize, and scale their use of InfoSum's technology. This role requires a blend of technical acumen, leadership, and customer engagement skills to drive successful outcomes for our clients and support InfoSum's growth.
Core Responsibilities:
Lead and mentor the Solutions Engineering team, fostering a culture of technical excellence and customer-centric problem-solving
Partner closely with the Customer Success and Sales teams to understand client needs and provide technical solutions that drive adoption and value
Act as a strategic advisor to customers, guiding them on best practices for data collaboration, identity resolution, and platform integration
Oversee the implementation of InfoSum's technology for new clients, ensuring seamless onboarding and integration with existing data ecosystems
Collaborate with Product and Engineering teams to relay customer feedback and influence product development priorities
Develop and refine technical documentation, best practices, and training materials to support customer onboarding and ongoing education
Ensure the team proactively identifies opportunities to expand usage, optimize performance, and drive long-term customer success
Support pre-sales activities, providing technical expertise during client engagements and helping to articulate the value of InfoSum's platform
Manage technical escalations, troubleshooting complex challenges, and coordinating with internal teams to deliver resolutions
Drive continuous improvement within the Solutions Engineering function, refining processes to enhance efficiency and customer impact
Additional responsibilities as required by the business
Additional Company Wide Requirements
Understand and comply with InfoSum's security and privacy policies, ensuring a strong commitment to data security in all technical activities
Requirements
10+ years of experience in solutions engineering, technical consulting, or a related field within the ad-tech, mar-tech, or data technology space
Strong understanding of data collaboration, identity resolution, and the digital advertising ecosystem
Experience working with cloud-based technologies, APIs, and data platforms
Proven ability to lead and mentor a technical team, fostering growth and development
Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and drive solutions
Strong customer-facing communication skills, with the ability to translate technical concepts into business value for diverse audiences
Experience managing technical relationships with enterprise clients and navigating complex integrations
Ability to work cross-functionally with Product, Engineering, and Sales teams to drive customer success
Knowledge of data privacy regulations (GDPR, CCPA) and their impact on data collaboration
Familiarity with tools such as SQL, Python, or other data processing technologies is a plus
Benefits
A competitive salary based on your experience and ability to perform in role
25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days
Private medical insurance
Life assurance - 4x your base salary
Fantastic corporate discounts and mental wellbeing support, including a top of line EAP.
Salary sacrifice schemes
Enhanced Maternity, Adoption & Share Parental Leave
We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success
About the Company
InfoSum is the world's leading data collaboration platform and the only secure data clean room, empowering companies to deliver better customer experiences while prioritizing customer privacy. InfoSum enables safe connections between multiple parties to unlock the full potential of their customer data without risk of exposure or misuse. InfoSum not only prioritizes consumer privacy, but enhances it with patented, non-movement of data technology to create the most protected, most connected, and most accessible data collaborat...
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