Job Specifications
at Zócalo Health
Remote (Full Time)
Compensation: $165,000-$180,000 (per year)
About Us
Zócalo Health is a tech-enabled, community-oriented primary care organization serving people who have historically been underserved by the one-size-fits-all healthcare system. We partner with health plans, providers, and community organizations to deliver culturally competent primary care, behavioral health, and social care.
Our model is built for populations with high medical and social complexity, where fragmented care drives poor outcomes and unnecessary cost. We combine local, community-based teams with virtual care and modern technology to deliver coordinated, whole-person care where members live and receive support.
Founded in 2021, Zócalo Health is backed by leading healthcare and mission-aligned investors and is scaling rapidly across states and populations. We are building a durable care platform designed to perform in constrained healthcare environments and to lead the shift toward accountable, value-based care.
Role Description
The Director of IT & Security will join Zócalo Health at a critical inflection point as the organization scales systems, headcount, and regulatory obligations. This role exists to establish centralized ownership and strategic direction for all IT operations, infrastructure, and end-user support, alongside security and access governance. A critical early objective is leading the organization toward HITRUST certification by December 2026.
This leader will serve as the single accountable owner for security posture, system access controls, and IT governance, reducing organizational risk and enabling safe, efficient growth.
This position reports to the Chief People & Compliance Officer, with a future-state possibility of transitioning under a future technical leader as the organization matures.
The Director of IT and Security will contribute in the following ways:
Manage and maintain the company's technology infrastructure, including cloud services, networking, and internal application stack.
Develop and execute the long-term IT roadmap to support Zócalo Health's rapid growth and scalability.
Oversee the IT operational budget, ensuring cost-effective technology investments and asset management.
Lead the IT Helpdesk function, establishing service level agreements (SLAs) for excellent and timely end-user support and issue resolution.
Manage the procurement, deployment, inventory, and lifecycle management of all company hardware, software, and SaaS assets.
Ensure effective training and support for employees on all internal systems and productivity tools.
Establish and regularly test a robust business continuity and disaster recovery plan for critical IT systems.
Own and lead the HITRUST certification program, including control implementation, documentation, and audit readiness
Establish and enforce security policies, standards, and procedures
Own system access provisioning and de-provisioning across all platforms
Oversee MDM, endpoint security, and identity management
Lead vendor security reviews and ongoing risk assessments
Coordinate incident response and remediation efforts
Partner with Engineering, Product, Compliance, and Operations on security and IT initiatives
Manage outsourced IT and security vendors as appropriate
Build scalable IT and security governance that supports growth beyond 250 employees
Qualifications
8+ years of experience in IT, security, or information security leadership
Strong background in managing and scaling cloud-based infrastructure.
Proven experience leading an IT operations or end-user support team/Helpdesk function.
Demonstrated ability to manage IT capital and operating budgets and vendor relationships for technical services.
Direct experience leading security programs in regulated environments
Demonstrated experience with HITRUST, SOC 2, HIPAA, or similar frameworks
Strong understanding of access control, identity management, and endpoint security
Experience working in high-growth or startup environments
Ability to balance strategic leadership with hands-on execution
Preferred Qualifications
Prior experience in healthcare or healthtech organizations
Experience building security programs from early or mid-stage maturity
What you can expect from Zócalo Health
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Flexible PTO policy - take the time you need to recharge
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.
You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experienc
About the Company
Now serving patients in California, Texas, Washington, and Maryland (July 2025)!
Introducing Zócalo Health, a primary care and care management service specializing in culturally-sensitive care for the Latino community. Our mission is to eliminate barriers to healthcare access.
At Zócalo Health, each member is paired with a dedicated community health worker (promotora de salud) to create a personalized, relationship-based partnership. This approach enables us to better understand each member's goals, values, and unique cult...
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