Job Specifications
We are Dulcedo
At Dulcedo, talent management is not about volume - it’s about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.
Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.At the core of Dulcedo’s values and recruitment process is a strong commitment to Diversity, Equity, and Inclusion. Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our continued mission is to recruit, support, and grow talent in a way that ensures equal opportunities for all applicants.
Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.
The Opportunity: We’re hiring a Business Analyst to strengthen the operational backbone of Dulcedo as we continue to grow! This is a hands-on, execution-driven role for someone who can step into complex workflows, identify friction points, and turn them into clear, scalable processes. You’ll lead discovery across teams, build current vs. future-state process maps, and carry improvements through implementation - including SOPs, tooling enhancements, automation, and reporting. We’re looking for someone coming from a cross-functional, process-heavy environment where they’ve owned end-to-end improvements, from process mapping to implementation, using tools like Power BI and SQL.” In other words, this position is ideal for a builder who can operate with high autonomy, translating real business needs into smarter ways of working.
Responsibilities
Lead process improvement roadmap, from diagnosis to rollout for our departments
Run discovery across departments to understand how work actually flows and where it breaks
Map current-state processes and design future-state workflows that reduce friction and improve accountability
Build SOPs and supporting documentation (templates, checklists, playbooks) so improvements stick
Translate business needs into clear requirements and actionable implementation plans
Design and improve reporting visibility (dashboards, operational KPIs, status tracking) for leadership
Reduce manual work by identifying automation opportunities and simplifying handoffs across teams
Drive change management: align stakeholders, set adoption plans, and ensure teams actually use what’s built
Monitor impact post-launch and iterate based on feedback, data, and performance outcomes
Your Profile
3-5 years of experience in a Business Analyst / Operations Analyst / Process Improvement role where you owned initiatives end-to-end (not just documentation)
Experience in a process-heavy, cross-functional environment (ex: mid-size/large company, high-growth org, or consulting/implementation setting) where workflows span multiple teams and require structure, alignment, and follow-through
Strong comfort partnering with Finance/Accounting or operational teams on complex processes, controls, approvals, and reporting needs
Proven ability to map “current state → future state” and convert findings into real implementation: SOPs, templates, tooling changes, automation, and adoption support
Ability to work with high autonomy: you can diagnose problems, propose solutions, and execute without needing heavy technical mentorship
Strong technical fluency:, Power BI, SQL, dashboards and reporting frameworks, advanced Excel / Google Sheets
CRM/tooling comfort (Zoho is a plus) and the ability to think in systems: permissions, governance, data structure
Bonus: experience with workflow automation, integrations, and scalable tooling ecosystems (Zoho apps is a plus)
Dulcedo DNA & Soft Skills
At Dulcedo, we look for more than just a CV - we look for energy
You’re known for your initiative, curiosity, and genuine drive to make things happen
Your positive attitude, collaborative spirit, and the way you uplift tho