Job Specifications
Package: Competitive Salary + Benefits
Role ID: SF19686
Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Service Transition Manager (FTC) at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.
The Role
As a Service Transition Manager on a 7 month fixed term contract, You’ll play a pivotal role in ensuring new and changed IT services are delivered seamlessly into live operation, improving service quality and minimising disruption across the organisation.
Day-to-day, you’ll work across multiple projects to lead the transition of new or changed IT services into live operation. You’ll collaborate closely with project managers, architects, and operational teams to define service requirements, validate readiness, and oversee handovers. You’ll manage risk, ensure governance and quality standards are met, and keep stakeholders informed at every stage — ensuring each service is delivered smoothly, sustainably, and with minimal impact on live operations.
Your Responsibilities Will Include
Leading service design and transition activities across the full project lifecycle
Managing operational readiness and ensuring smooth handover into live operations
Collaborating with project managers, architects and service owners to meet service requirements
Identifying and mitigating risks to service transition and delivery timelines
Reporting on service readiness status and ensuring governance and quality standards are met
Building strong stakeholder relationships to drive engagement and successful outcomes
Essential Experience Of The Service Transition Manager
Proven experience delivering complex IT service transitions within large or multi-stakeholder environments
Strong knowledge of ITIL practices, specifically Service Design and Service Transition
Demonstrated ability to manage operational readiness and handovers into live service
Skilled in stakeholder management, engagement and communication across technical and business teams
Experience working across the full project lifecycle from initiation to early life support
Proficient in reporting, governance and risk management within service transition activities
Essential Qualifications For The Service Transition Manager
ITIL Foundation certification (v3 or v4)
Degree or equivalent experience in Computer Science, Information Systems or a related field
We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
This role is 37 hours per week based at Farnborough.
Hybrid working patterns are available.
Farnborough
At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.
Why Join QinetiQ?
As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.
As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture. www.qinetiq.com/en/careers/life-at-qinetiq
Our Benefits
Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community
Our Recruitment Process
We want to make sure that our recru
About the Company
QinetiQ is an integrated global defence and security company focused on mission-led innovation. Our purpose is protecting lives by serving the national security interests of our customers.
We employ more than 8,000 highly-skilled people, committed to creating new ways of testing technologies, systems, and processes to make sure they meet operational needs; and enabling customers to deploy new and enhanced capabilities with the assurance they will deliver the performance required.
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