Skills

Communication SAP Stakeholder Management Problem-solving Customer Service

Job Specifications

Do you want to play a critical role in powering one of the world’s most recognisable brands behind the scenes?

We’re looking for a Customer Service Coordinator to join Monster Energy’s EMEA Supply Chain team. This is a high-impact role where detail, speed, and action make all the difference. This is a 12-month FTC.

Monster isn’t corporate. Monster is bold, fast, disruptive, and unapologetically ambitious.

Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With over 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, Monster operates at serious scale, but with the mindset of a challenger brand.

Monster’s brand is aggressive, cool, dark, mysterious, and fun.

The Monster culture? High-energy, accountable, and built on people who take ownership.

The Role:

Manage live customer orders using SAP, ensuring accurate processing from order receipt through to final archive
Oversee the full administrative process relating to customer order fulfilment
Deliver excellent customer service, ensuring clear and proactive communication with customers
Process customer orders in a timely and efficient manner
Build a strong understanding of market and customer requirements across the EMEA region
Coordinate and resolve customer issues by working with Co-Packers, Transport Management, and Finance
Collaborate with the Operations team to analyse order volumes against forecasts and review stock availability
Ensure orders are processed correctly, and documentation is maintained through to completion
Assist the Finance team with system reconciliation and month-end processes

About You:

Strong customer service and stakeholder management skills
Highly organised with the ability to manage multiple tasks and priorities
Confident using Microsoft Office, including Excel, Word, and Outlook
Able to use initiative and take ownership of tasks and problem-solving
Tenacious and detail-oriented, ensuring tasks are followed through to completion
Comfortable working in a fast-paced, growing environment
Strong communicator, able to work effectively with stakeholders at all levels of the organisation
Experience with SAP is desirable
A background in transport, logistics, or supply chain operations would be advantageous

About the Company

At The Advocate Group, we specialise in connecting consumer product organisations with top talent. Over the past decade, we’ve earned a reputation for sourcing exceptional candidates on behalf of brands like Pure Pet Food, Hain Celestial, Organix, and industry leaders such as Monster Energy, William Grant, Henkel, Danone, and Ferrero, making us a trusted recruitment partner for companies of all sizes. Our approach to brand advocate representation means we operate as an extension of your team, ensuring your brand message ... Know more

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