Job Specifications
Position Summary:
The Manager, CRM and Application Support is a hands-on leadership role responsible for the administration, support, optimization, and ongoing development of the company’s CRM platform and related business applications. This working manager leads application support efforts while actively configuring systems, building automations, managing integrations, and driving continuous improvement across the application ecosystem.
This role owns the CRM platform (HubSpot) and supports additional business systems including learning management, Monday.com, and various workflow automation platforms.
Key Responsibilities:
Own administration, configuration, and optimization of the company’s CRM platform in support of the marketing and sales teams.
Lead evaluation, planning, and execution of CRM enhancements or platform transitions.
Manage and support additional business systems (e.g., Monday.com, Litmos LMS, Zapier, N8N, and other current and future platforms).
Design and implement workflows, automations, and integrations between systems.
Serve as escalation point for application support issues and ensure timely resolution.
Partner with Sales, Marketing, Operations, and Leadership to improve process efficiency through system enhancements.
Establish governance, data integrity standards, user permissions, and documentation. Recommend best practices for CRM implementation.
Manage and mentor support or application specialists as needed.
Qualifications:
8-12 years of experience (or more) including at least 2 years’ in a leadership role.
Strong experience administering larger HubSpot or Salesforce CRM systems, including customizations.
Experience configuring CRM objects, workflows, automations, and reporting.
Familiarity with integration and automation tools such as Zapier, N8N, or similar platforms.
Experience supporting SaaS business applications across multiple departments.
Strong understanding of CRM data models, user security, and system governance.
Prior leadership or team management experience preferred.
Excellent problem-solving and stakeholder communication skills.
Benefits:
In addition to competitive health insurance coverage for team members and their dependents, Risewell Homes also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally.
Physical Requirements:
This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected.
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Supervisory Responsibilities:
This position does supervise other employees.
Travel Requirements:
Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times.
FLSA Classification: Exempt
Disclaimer:
Risewell Homes is an equal opportunity employer. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.
About the Company
We are Risewell Homes! We believe your home should help you to rise and thrive. Risewell Homes combines over 35 years of experience in developing new home neighborhoods with award-winning customer care. Our company’s commitment to our homebuyers is rooted in longevity and reliability, and our story is built upon a foundation of trust, experience and strength. As a Top 25 U.S. Homebuilder, we bring national reach and local expertise to every community we build. We’re here to help you reach the height of home.
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