Job Specifications
Summary/Objective
Paymentus Holdings, Inc. is a leading provider of cloud-based bill payment technology and solutions. Founded in 2004 and headquartered in Charlotte, North Carolina, we offer electronic bill presentment, payment services, customer communication, and self-service revenue management across diverse industries including utilities, financial services, insurance, healthcare, telecommunications, and government sectors. Our innovative solutions have positioned us as a key player in the fintech industry.
Position Overview: We're seeking an experienced Technical Project Manager to join our innovative team. The ideal candidate will have a strong background in payment processing methodologies, including emerging methods like cryptocurrency and wallet-based payments. This role requires expertise in API technology and interfaces to connect our solutions with billers offering payment services to end consumers.
Essential Functions/ Responsibilities
Lead technical projects from inception to completion, aligning with company goals and customer needs.
Design and lead the implementation of customized, enterprise-scale billing and payment solutions, aligning with clients’ long-term business strategies
Offer expert guidance on emerging technologies (cloud, integrations, fintech) and develop innovative solutions to complex technical challenges.
Collaborate with C-level stakeholders to define project scope, ensure seamless execution, and measure ROI, ultimately driving business growth and client satisfaction.
A strong knowledge of business processes, IT systems, and solutions, while also being able to communicate complex software processes.
Manages clients’ executive stakeholders to ensure project success.
Lead discovery sessions with clients, as well as assist in both internal and external working sessions. Lead kickoff of project scope with internal stakeholders.
Collaborate with cross-functional teams to design, develop, and implement payment solutions.
Utilize Agile methodologies (Scrum/Kanban) to manage project timelines and deliverables.
Monitor project progress, identify risks, and develop mitigation strategies.
Maintain focus on customer experience, adapting to changing priorities in our fast-paced environment.
Develop and maintain project reports and analytics to track KPIs and communicate progress to stakeholders.
Establish and manage successful relationships with partners as assigned.
Manages scope of expanded opportunities.
Provide input and recommendations for improvements for the internal processes to provide efficiency and effectiveness.
Assist other teams on implementations or projects as appropriate with management’s approval.
Help report and maintain feature requests.
Assist with product testing when necessary.
PMP and/or Agile or Scrum certification is a plus
Supervisory Responsibility
This position does not have any supervisory responsibility or direct reports.
Education and Experience
7-10+ years of experience in payment processing or billing functions at consumer-driven companies.
Candidates must exhibit experience in a client-facing role, leading a multi-position team, and implementing successful project plans with a focus on client support.
Strong understanding of payment processing methodologies and emerging payment methods.
Proficiency in API technology and integration with billing systems.
Expertise in Agile methodologies and software development lifecycles.
Proficiency in the following tools:
Project Management: Jira, Trello, Confluence, Smartsheet
Communication: Slack, Microsoft Teams, Zoom
Experience with Salesforce is a plus.
Self-directed with strong problem-solving skills and ability to work autonomously.
Excellent communication skills and meticulous attention to detail.
Strong stakeholder management skills. Candidates must demonstrate solid business background experience and experience in implementations, alongside excellent professional written and verbal communication skills while communicating with client managers, directors, and VPs.
Strong interpersonal skills, core values, including a positive attitude, balance, creativity, determination, and teamwork are vital.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel requirement is up to 35%; however, requirements may be greater or less than during certain periods of the year.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or resp
About the Company
Paymentus (NYSE: PAY) is a leading provider of cloud-based bill payment technology and solutions. We deliver our next-generation product suite through a modern technology stack to more than 2,200 billers across North America. Our omni-channel platform provides consumers with easy-to-use, flexible and secure electronic bill payment experiences through their preferred payment channel and type.
Paymentus' proprietary Instant Payment Network(r), or IPN, extends our reach by connecting our IPN partners' platforms and tens of tho...
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