Service Desk Analyst

Skills

Job Specifications

**Note this is a onsite role 5 days per week**

*Prior Experience In FS / Professional Services is Preferred*

1st Line ----> 2nd Line Support

Comptia A+ IS Required

Technical Skills:

Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365.
Proficiency with SCCM, Intune, and McAfee.
Familiarity with Windows, iOS, and Android devices.
Experience with hardware support for desktops, printers, and peripherals.
Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems.
Group Policy and PowerShell scripting experience.

Communication and Training:

Clear and concise written and verbal communication.
Ability to provide basic training on existing applications.

Analytical and Problem-Solving:

Strong attention to detail for first-time fixes.
Analytical problem-solving skills to diagnose technical issues.

Teamwork and Initiative:

Ability to work closely with global IT teams.
Capable of taking initiative in a small team environment.

Experience:

Minimum of 2 years of relevant deskside support experience (ideally in Financial Services).

Regulatory Awareness:

Knowledge of IT compliance and security best practices, particularly in a financial services environment.

About the Company

dnevo Partners is a London-based, Financial and Professional Services Recruitment and Search Agency. Organised into 3 divisions, dnevo Financial Services, dnevo Digital & Tech and dnevo Professional we use our trinity of business lines to create a specialist recruitment experience, not hampered by an obsession of inward looking Talent solutions, but creative ways of using all 3 divisions to deliver the best solution to clients and candidates. We aim to offer a service like no other. An organisation you have confidence in ... Know more

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