Skills

Communication Customer Service Recruitment Network Administration

Job Specifications

Administrative Assistant / Customer Service Representative

Job Type: Full-Time

Work Mode: Remote (Work from Home)

Location: Toronto, Canada

Function: Administration / Customer Service

About the Hiring Company

We are a recruitment agency working with companies across Canada. On behalf of one of our clients, we are hiring a Remote Administrative Assistant / Customer Service Representative to support daily administrative tasks and provide customer service assistance within IT and Network Administration environments.

About the Role

In this role, you will work remotely from home, supporting administrative operations while acting as a customer service point of contact. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers in technical or IT-related contexts.

Key Responsibilities

Provide remote administrative support to internal teams
Handle customer inquiries via email, chat, or phone
Assist with scheduling, documentation, and data entry
Coordinate with IT and network administration teams when needed
Maintain accurate records and customer information
Follow up on customer requests and ensure timely resolution
Support basic reporting and administrative processes

Experience & Requirements

Previous experience as an Administrative Assistant or Customer Service Representative
Experience or exposure to IT & Network Administration environments
Strong organizational and time-management skills
Excellent written and verbal communication skills
Ability to work independently in a remote setting
Proficiency in basic computer tools and office software

Benefits

Flexible working hours
Fully remote (work from home)
Supportive and professional work environment
Opportunity to gain experience within IT-focused industries

About the Company

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