Job Specifications
Job Title: Donor Care Representative
Vacancies: This posting is for (1) current vacancy
Location: Montreal, QC | Quebec City, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)
Work Model: Hybrid Work Model
Salary Band: 2 ($48,000 CAD/annum)
HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA
The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way
MAKING AN IMPACT
Are you looking for a job that not only provides a meaningful opportunity to help make a difference in the lives of Canadians with cancer and their families, but also opens the doors to an organization where you can grow? Look no further, this is the job for you!
We are seeking an enthusiastic and driven Donor Care Representative, in this role you will be an ambassador for all CCS supporters. You will be responsible for all (inbound) donor calls supporting the fundraising and stewardship programs. By joining our team, you will be provided training and development opportunities to grow your career at Canada’s largest national cancer charity. You could be our ideal candidate if you are full of dynamic energy, passionate about offering exceptional customer service and have interest in the fundraising sector!
What You’ll Be Doing
Provide exceptional customer service via phone
Supports inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries
Maximize event fundraising by supporting special event participants with the set-up of their online profiles and the use of online fundraising tools
Meet or exceed monthly key performance targets including service level, revenue and call quality
Accurately process donations and updates donor contact/donation information utilizing internal CRM systems
Demonstrate passion for Canadian Cancer’s Society’s mission
Health And Safety Responsibilities
Works in compliance with the provisions of The Occupational Health & Safety Act and its regulations
Reviews and complies with the Health and Safety Policy
Working Conditions
Works closely & interacts with other teams, and has the ability to perform duties independently
Works under tight deadlines
Works with confidential issues and data
Involves significant computer & telephone use, at the same time
Requires a high degree of concentration to ensure accuracy of data entry
Other
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.
Must be flexible to work full-time hours on varied shifts scheduled between 8:00 a.m. and 7:00 p.m. EST.
Starting wage of 21.50$ with competitive benefits.
Other duties as assigned
Qualifications
Bilingualism (French/English) is required due to the organization’s nationwide operations and the need for effective communication across various regions
Completion of related post-secondary education, or equivalent combination of education and experience
Highly developed customer service, communication, and problem-solving skills. Demonstrated ability to answer telephone inquiries using a professional and courteous manner.
Strong interpersonal skills that allow one to work effectively in a diverse working environment and ensure donor satisfaction through first-call resolution
Strong organizational skills and attention to detail to ensure accuracy in donor records and gifts
Experience working in MS Office, SalesForce, Luminate Online, or other online fundraising software an asset
Ability to work in a fast-paced, multi-tasking team environment
Flexible and adaptable to work a variety of work shifts, including occasional weekends and holidays, as needed
What You Can Expect From Us
CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:
COURAGEOUS UNITED CARING RIGOROUS
We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance—and a fulfilling work environment where your efforts make a meaningful impact daily.
COME AS YOU ARE
At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable wo
About the Company
What does it take to take on cancer? It takes all of us. We all know the saying 'It takes a village.' But to take on cancer, it takes more than a village. We believe it takes a society. It takes a community - of patients, caregivers, healthcare providers, researchers, advocates, donors, supporters and volunteers - rallying together around a shared cause. Profound impact is possible when we combine our actions with the actions of others. Our goal at the Canadian Cancer Society is to inspire people of all ages, from all backgr...
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