Skills

Monitoring

Job Specifications

London or Norwich

Job Description.

1. Lead automation roadmaps and strategies for various BUs

Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
Drive automation maturity in the shortlisted accounts to the next level
Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
Ensure contractual commitments for a particular project are met by understanding the scope and requirements
Ensure the desired software and infrastructures are implemented required for automation
Ensure scalable standards of dashboard and process support system for active automation monitoring
Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
Come up with solution of the problems regarding automation persistent in development unit
Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team
Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
Receive feedback from the customers and align resources internally to close all the gaps

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Deliver

Client Engagement - CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)

BOT implementation - Work done by the bots for platform/non platform accounts, No. of platform accounts per DU

Mandatory Skills: Infrastructure Automation .

About the Company

PRIMUS Global Technologies Pvt. Ltd., is headquartered in the US. We are one of the fastest-growing IT Services and IT staffing firms based in Bangalore, Hyderabad, Vizag, and Pune in India. Our 3000+ IT strong workforce is deployed internationally in various IT projects across the globe. Know more