Vantive

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive's people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Our goal is to provide therapies that fit more easily into providers' practices and patients' lives. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients-- that is what Vantive aspires to deliver.

Listed Jobs

Company Name

Vantive

Job Title

Customer Service Coodinator 12 month FTC

Job Description

**Job Title:** Hospital Customer Service Coordinator (12‑month FTC) **Role Summary:** Detail‑oriented, process‑driven professional responsible for managing order‑fulfilment data and customer interactions for hospital clients. Ensures accurate, on‑time delivery of products, handles billing and pricing issues, and supports cross‑functional teams to maintain a seamless service experience. **Expectations:** - Process high‑volume orders and queries within defined SLAs. - Maintain data integrity and resolve transactional errors promptly. - Communicate effectively with internal stakeholders and external customers. - Meet deadlines while juggling competing priorities. **Key Responsibilities:** - Process daily customer orders, allocate EANs for EDI mapping, and update systems. - Release and manage backorders; troubleshoot blocked electronic orders. - Create and process monthly invoices, resolve disputed invoice queries, and perform pricing checks. - Support new customer account set‑up, including commercial and compliance verification. - Validate data, identify discrepancies, and implement corrective actions. - Maintain NHS Supply Chain and TPS portals; generate ad‑hoc reports. - Collaborate with Commercial, QA, Warehouse, and Transport teams; respond to shared inbox and manage mass communications for delivery changes. **Required Skills:** - Strong problem‑solving and root‑cause analysis. - High accuracy and attention to detail; proficient in managing large data sets. - Advanced Excel (VLOOKUP, pivot tables, formulas). - Excellent written, verbal, and phone communication. - Effective stakeholder management and organisational skills. - Numeracy and ability to work under deadlines. **Required Education & Certifications:** - High school diploma or equivalent (or comparable work experience). - No specific certifications required; experience with JDE, Salesforce, or similar ERP/CRM systems preferred.

Northampton, United kingdom

On site

24-01-2026