Job Specifications
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
Are you detail‑oriented, process‑driven, and passionate about delivering excellent customer service?
Join our Hospital Customer Services team and play a key role in ensuring patients and healthcare partners receive the products they need—accurately, on time, and with care.
About the Role
As a Hospital Customer Service Coordinator, you will manage the data and processes that keep our order fulfilment running smoothly. From processing customer queries to handling pricing, billing, and account management, you’ll ensure a seamless, reliable experience for every customer, every day.
This role is ideal for someone who enjoys problem‑solving, managing complex data, and working cross‑functionally with teams across the business.
What You’ll Do
Customer & Order Support
Process daily customer orders and queries within set timelines
Allocate EANs for EDI mapping and perform daily system updates
Release and manage backorders in line with SLAs
Troubleshoot blocked or held electronic orders
Investigate orders that have not reached Fulfilment
Billing & Pricing
Create and process invoices and additional charges each month
Resolve disputed invoice queries
Conduct monthly pricing checks and correct discrepancies
Support new customer account setup (commercial & compliance checks)
Data & Reporting
Validate data and identify discrepancies
Investigate transactional errors and implement corrective steps
Maintain NHS Supply Chain and TPS portals
Produce ad‑hoc reports as needed
Collaboration
Work closely with teams across Commercial, QA, Warehouse, and Transport
Respond to the shared inbox in a timely manner
Support mass customer communications during holiday delivery changes
What You Bring
Experience
Experience with JDE, Salesforce, or similar systems
High‑volume order processing
Previous involvement in invoice query resolution
Comfortable working with deadlines and competing priorities
Experience with data management/reporting tools (a plus)
Previous experience in phone‑based customer service
Skills
Strong problem‑solving and root‑cause analysis abilities
Excellent accuracy and attention to detail
Confident managing large data sets
Strong written, verbal, and phone communication skills
Effective stakeholder management
Strong numeracy and organisational skills
Knowledge
Advanced Excel skills (VLOOKUP, pivot tables, formulas)
The role is offered on a 12 month contract.
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
About the Company
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams globally. For 70 years, our team has driven meaningful innovations in kidney care. Today, Vantive's people, solutions and services deliver over 1 million touchpoints each day to patients around the world. As we build on our legacy, we are focused on elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ...
Know more