ITS Group Benelux

www.itsgroup.com

3 Jobs

25 Employees

About the Company

For more than 25 years, ITS Group has developed a unique expertise in IT infrastructure and operations.

The goal is to meet the new challenges of digital transformation, while maintaining its digital sovereignty. ITS Group supports IT departments and teams to ensure their users a high level of availability, security and accessibility to their Information System.

This synergy, joined to strong technological partnerships, allows us to offer turnkey solutions around the main IT market stakes:

• Cloud,
• Mobility,
• Infrastructure,
• Cybersecurity,
• Data Management

ITS Group is a group of agile and responsive experts who knows how to operate on all your IT projects phases:

• IT strategy & consulting
• IT solutions
• Engineering & technical expertise
• Managed services

Key facts:

* More than 1500 employees in Europe (France & Benelux)
* 25 years of expertise in digital transformation
* 9 locations in France, Belgium & Switzerland
* 169 M€ of turnover in 2022

Listed Jobs

Company Name: ITS Group Benelux
Job Title: Digital Workspace Support Engineer
Job Description: Job Title: Digital Workspace Support Engineer Role Summary Provide first‑line onsite IT support for end‑user devices (laptops, desktops, mobile phones). Deliver timely troubleshooting, installations, and maintenance while documenting incidents in the ticketing system. Support service improvement initiatives and uphold security best practices. Expactations - Act as the primary point of contact for internal users via phone, email, and in‑person communication. - Resolve hardware and software issues quickly to minimize downtime. - Escalate complex problems to senior engineers and contribute to knowledge base development. - Participate in service enhancements and automation projects. - Maintain a customer‑first mindset with clear, non‑technical explanations. Key Responsibilities - Respond to and resolve user support tickets in a technical support environment. - Install, configure, and maintain PCs, laptops, and mobile devices. - Troubleshoot operating system, application, and connectivity issues. - Document incident details, resolutions, and best‑practice notes in ServiceNow or equivalent. - Collaborate with cross‑functional IT teams on escalations and process improvements. - Conduct onboarding training for new staff on workplace tools and security practices. - Adhere to company IT security guidelines and update equipment presets as required. Required Skills - Native Dutch speaker with strong English communication skills. - Proactive, organized, and action‑oriented problem solver. - Excellent listening and customer‑service abilities. - Analytical skills to diagnose and resolve user issues. - Ability to explain technical solutions clearly to non‑technical users. - Familiarity with service‑desk tools (ServiceNow preferred). Required Education & Certifications - Bachelor’s degree in Information Technology or a related field (or equivalent professional experience). ---

Company Name: ITS Group Benelux
Job Title: Infrastructure Engineer
Job Description: **Infrastructure Engineer** **Role Summary** Support Agile tribe in product delivery and stability of technical environments for deployed applications. Act as a technical lead for infrastructure operations, cloud migration, and application deployment. **Expectations** Ensure product stability. Assist developers with project delivery. Execute API/file transfer tasks. Manage IT infrastructure, cloud migration, and software releases. Maintain Agile process participation. **Key Responsibilities** - Assist developers with project delivery across Production/Non-Production environments. - Design and monitor APIs (exposure, testing, consumption). - Configure/test file transfers (configuration, testing, monitoring). - Execute IT infrastructure tasks and cloud environment migrations. - Manage software releases and activate SSO/MFA on assets. - Support Agile team rituals (sprints, stand-ups, retrospectives). **Required Skills** - **Technical**: Linux, Windows Server, PowerShell, Python, Bash, Ansible, Git. - **Preferred**: API management tools (e.g., APIGEE), Helm charts, Jenkins, Vault, Kubernetes, Docker, Nexus, network (VPN/NAT), Axway file transfers. - **Business**: Agile methodologies. - **Non-technical**: Adaptability, solution-driven, teamwork, problem-solving, communication. **Required Education & Certifications** Bachelor’s degree in IT or related field. Minimum 6 years’ professional IT experience. Fluent English required; French/Dutch optional.

Company Name: ITS Group Benelux
Job Title: Senior Database Administrator – Oracle
Job Description: **Job title** Senior Oracle Database Administrator **Role Summary** Provide 3rd‑line support for Oracle database environments (on‑premise and cloud). Coordinate issue resolution across internal teams and external vendors, monitor performance, implement high‑availability and disaster‑recovery solutions, enforce security measures, manage backups, and drive continuous improvement of database standards. **Expectations** - 5+ years DBA experience, with a focus on installation, optimization, and monitoring. - Proven ability to manage multi‑tenant, high‑availability Oracle deployments. - Strong scripting skills for automation and maintenance tasks. - Fluency in French (C2) and English; Dutch/English accepted. - Experience in large enterprise environments (>2000 users). **Key Responsibilities** - Deliver 3rd‑line support and problem‑resolution coordination for Oracle DBs. - Monitor database performance using standard tools and enforce tuning recommendations. - Design, implement, and maintain HA/DRP solutions. - Manage backup strategy (e.g., Veeam, NetApp) and perform regular restore tests. - Collaborate with architects/CISO on security setup and policy enforcement. - Prepare and execute deployment plans, including back‑out procedures. - Define and update database standards, propose realistic improvement initiatives. - Provide technical guidance to developers for secure, high‑performance usage. **Required Skills** - Deep knowledge of Windows Server and Unix/Linux OS. - Experience with VMWare and virtualized environments. - Expertise in Oracle (and SQL Server) database administration, tuning, and maintenance. - Script writing (PL/SQL, Bash, PowerShell). - Backup solutions (Veeam, NetApp) proficiency. - High‑availability and disaster recovery implementation. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or related field. - Oracle Certified Professional (OCP) or equivalent preferred.