Skills

Communication ServiceNow Microsoft 365 Sales Networking Training Analytical Skills

Job Specifications

About Us :

For more than 25 years, ITS Group has been a French ESN specializing in digital transformation, employing around 1,400 employees across 8 agencies in France and 1 in Belgium.

Our expertise: IT infrastructure & operations, cloud & managed services, mobility, workstations & networks, strategy, consulting & AMO, cybersecurity, development of business applications.

ITS Group places its CSR commitment at the heart of its concerns by developing sustainable and responsible digital technology and by promoting the professional and personal development of its employees.

Find out more: www.itsgroup.com

About the Job :

Great assignments await you with our key account clients in rich and varied environments

Job Overview

As a Junior Digital Workspace Support Engineer, you will provide onsite IT support for end-user devices such as laptops, desktops, and mobile phones. This entry-level position offers an excellent opportunity to develop your technical skills in a fast-paced environment that values customer focus and innovation.

Key Responsibilities

Deliver technical support through phone, email, and face-to-face interactions.
Troubleshoot and resolve hardware and software issues efficiently.
Install, configure, and maintain IT equipment to ensure optimal performance.
Document incidents, solutions, and procedures in the IT ticketing system.
Collaborate with IT team members to escalate complex issues and share knowledge.
Participate in service improvement and automation initiatives.
Ensure adherence to IT security guidelines and best practices.
Assist with onboarding and training of new colleagues.

You have the following skills

Your Profile

You will succeed in this role if you:

Are a recent graduate or early-career professional eager to deliver high-quality IT support.
Are a native Dutch speaker with strong English communication skills.
Have a proactive attitude, a “Can Do” spirit, and a professional mindset.
Are well-organized, action-oriented, and an excellent listener.
Have strong analytical skills to understand and address user needs.
Are responsible, proactive, and not afraid to take on challenges.
Bring a customer-first approach and think creatively when solving problems.
Can explain technical solutions clearly to non-technical users.
Are open to continuous learning and innovation.

Qualifications

Bachelor’s degree in IT or equivalent experience.
Previous IT experience is a plus, but not required (entry-level candidates welcome!).
Familiarity with service desk tools such as ServiceNow is an advantage.
Full-time availability at our physical service desk.

Preferred Skills (Bonus)

Basic networking troubleshooting knowledge.
Experience with Microsoft 365 tools, particularly Teams and SharePoint.

What We Offer

Opportunities for professional and personal development.
A collaborative and inclusive team environment that values innovation.
The chance to contribute to impactful IT service improvement projects.

Fourchette de salaire :

Salary Conform To Your Experience And Skills

About You :

You have at least less than 3 years of professional experiences in IT
If you are at least fluent in FR/ENG or NL/ENG it’s best
You’re eager to learn, motivated and curious
Let’s have a chat !

About the Process :

1st pre-screening on the phone to discuss about your search and conditions and our first potential opportunities matching.
Job descriptions sent and Teams meeting fixed with us (HR and Sales) to dig into your experience and the role.
Package proposal so we all agree beforehand.
Your CV is sent to the different clients you’ve agreed to, to find the best mission for you!

Advantages :

Hospitalization insurance (partner/children incl.)
Group insurance
Dental insurance (partner/children included)
20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
Representation fee net per month.
Internet fee of € 40 per month.
Company car with national fuel card OR Public transport reimbursed OR mobility package.
Daily fee of 5.50€ net /day provided.
Subscription GSM unlimited calls for Belgium (ITS subscription)
Training plan (e-learning - certification at ITS charge)

Extra advantages:

Being a rather small team in BE (6 in back-office), we’re very close to each of our consultants and we differentiate ourselves trying to really take care of you and make you grow with us and within our different clients.
Regular follow-up (every 3 to 6months depending on your needs/will)
Regular teambuilding to meet-up and have fun (every 3 months more or less)
Flexibility and trust
Benefits of still being part to a bigger group (ITS Group) and having access to resources and of a larger team of Experts
Co-optation system because sharing is caring!

About the Company

For more than 25 years, ITS Group has developed a unique expertise in IT infrastructure and operations. The goal is to meet the new challenges of digital transformation, while maintaining its digital sovereignty. ITS Group supports IT departments and teams to ensure their users a high level of availability, security and accessibility to their Information System. This synergy, joined to strong technological partnerships, allows us to offer turnkey solutions around the main IT market stakes: • Cloud, • Mobility, • Infra... Know more