Fairmont Hotels & Resorts

About the Company

Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history.

As a part of ALL - the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels.

Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.

Listed Jobs

Company Name

Fairmont Hotels & Resorts

Job Title

Agent Royal Service

Job Description

**Job Title** Agent Royal Service **Role Summary** Provide exceptional front‑desk support and concierge services for guests in a luxury hotel environment. Handle all guest communications, coordinate requests across departments, and ensure adherence to service and safety standards. **Expectations** - Deliver professional, friendly, and prompt service. - Operate effectively under high‑pressure, fast‑paced conditions. - Maintain a calm, courteous demeanor at all times. - Be available for full shift coverage, including nights and weekends. **Key Responsibilities** - Respond to external and internal calls, route or assist as needed. - Process guest requests, follow up according to hotel procedures. - Communicate relevant issues to the front‑desk manager. - Coordinate with housekeeping, maintenance, and technical departments. - Update and maintain PMS and related software. - Provide comprehensive information on hotel amenities and services. - Secure restaurant reservations and handle room‑service orders promptly. - Remove unnecessary intermediaries to expedite guest requests. - Track deliveries and service issues, ensuring timely resolution. - Familiarize and enforce all emergency and safety protocols. - Adhere to hotel policies, procedures, and service standards. **Required Skills** - Proven customer‑service experience (telephonist, front desk, hospitality). - Fluency in English, French, and Arabic. - Proficient with Microsoft Outlook and PMS systems. - Strong interpersonal and verbal communication. - Problem‑solving, initiative, and adaptability. - Team‑player with organizational discipline. - Reliable, responsible, and capable of multitasking. - Warm, professional telephone presence. **Required Education & Certifications** - Minimum high‑school diploma or equivalent. - No specific certifications required. ---

Marrakesh, Morocco

On site

12-11-2025

Company Name

Fairmont Hotels & Resorts

Job Title

Agent de Réservations

Job Description

**Job Title:** Reservation Agent **Role Summary:** Provide outstanding customer service by assisting guests with reservations, maximizing room occupancy, managing group bookings, and processing commissions in an efficient, multilingual environment. **Expectations:** - Deliver friendly, professional service that reflects company standards. - Meet or exceed booking and revenue targets. - Maintain accurate records and adhere to all operational procedures. - Communicate effectively in English, French, and Arabic. **Key Responsibilities:** - Gather guest information and process individual and group reservations. - Monitor room availability and coordinate with sales strategies to maximize occupancy and revenue. - Handle commission calculations and reporting in collaboration with the supervisor. - Build and sustain client relationships, tracking customer histories for future engagement. - Resolve guest issues and conflicts with composure. - Perform additional duties as assigned by management. **Required Skills:** - Proven customer‑service experience (similar role preferred). - Proficiency in Opera or equivalent property management software. - Strong communication and conflict‑resolution abilities. - Multilingual fluency in English, French, and Arabic. - Collaborative team player with attention to detail and reliability. **Required Education & Certifications:** - Minimum high‑school diploma or equivalent. - Hospitality‑related training or certification is a plus.

Rabat, Morocco

On site

12-11-2025

Company Name

Fairmont Hotels & Resorts

Job Title

RESPONSABLE LINGERIE

Job Description

**Job Title:** Linen Supervisor (Responsable Lingerie) **Role Summary:** Supervises all laundry and linen operations for a luxury hotel, reporting to the Executive Housekeeper. Ensures high‑quality service, cost efficiency, compliance with hygiene and safety standards, and seamless coordination with other hotel departments. **Expactations:** - Deliver professional, courteous service consistently. - Maintain optimal linen rotation, uniform distribution, and equipment upkeep. - Control laundry costs and implement continuous improvement measures. - Foster strong teamwork, clear communication, and effective staff development. - Uphold all health, safety, and hotel quality standards. **Key Responsibilities:** - Recruit, select, schedule, and train laundry staff in collaboration with HR. - Conduct daily briefings, performance evaluations (probation and annual) and report to the Executive Housekeeper. - Develop, implement, and update standard operating procedures and service quality criteria. - Monitor and optimize linen processing costs; assess product‑technique‑type suitability. - Manage inventory of linen, uniforms, and cleaning chemicals; oversee stock control. - Ensure proper machine maintenance and coordinate maintenance processes. - Verify cleanliness and hygiene of the laundry area; enforce safety regulations. - Coordinate with other hotel departments to maintain service flow. - Utilize hotel management system (Micros‑Fidelio) for reporting and tracking. - Perform additional duties as assigned. **Required Skills:** - Fluent in English (written and spoken). - Minimum 1 year supervisory experience in hotel housekeeping/laundry. - Proven training and staff development abilities. - Strong organizational, supervisory, and communication skills. - Proactive, detail‑oriented, and able to make quick, accurate decisions. - Ability to work efficiently under pressure and with minimal supervision. - Competent in evaluating action plans and resolving issues promptly. - Experience with hotel PMS (Micros‑Fidelio) preferred. **Required Education & Certifications:** - High school diploma or equivalent (preferred). - Hospitality or housekeeping related certification is a plus. - Must be a Moroccan national (visa requirement).

Marrakesh, Morocco

On site

12-11-2025

Company Name

Fairmont Hotels & Resorts

Job Title

Director of Security

Job Description

Job Title: Director of Security Role Summary: Lead the hotel’s Security & Loss Prevention Department, ensuring the safety of guests, staff, and property through strategic leadership, policy development, and emergency management. Expectations: Deliver a secure, compliant environment; uphold confidentiality; maintain high standards of professionalism and crisis readiness; foster collaborative relationships with internal departments and external law‑enforcement agencies. Key Responsibilities: - Recruit, interview, evaluate and develop Security Supervisors, Officers and support staff. - Design, implement and maintain security policies, procedures, and training programs. - Oversee scheduling, performance reviews, promotions and disciplinary actions for the security team. - Direct response to security incidents, including fire, alarm, threat, medical emergencies and intrusive visitor events. - Manage HVAC monitoring, CCTV operations, lost‑and‑found protocols, key‑management and device‑search procedures. - Liaise with local police, fire, and emergency services; coordinate integrated security and safety protocols. - Lead and support the Health & Safety Committee, workplace violence prevention plan, fire, bomb and health safety procedures. - Configure and maintain security software (e.g., Salto & Alice), ensuring accurate record keeping and reporting. - Maintain confidentiality, exhibit professional presentation, and uphold high ethical standards. - Promote a culture of safety and continuous improvement across all hotel departments. Required Skills: - Proven senior security leadership (≥3 years). - Strong verbal and written communication, de‑escalation and judgment skills. - Crisis and emergency management, with capability to handle high‑pressure situations. - Collaborative team‑builder with interpersonal problem‑solving aptitude. - Computer literate (Microsoft Office); familiarity with standard security software. - High personal responsibility, reliability and composure under stress. Required Education & Certifications: - University/College degree in Security Management, Criminal Justice, Hospitality, or related field (preferred). - Professional certifications in law enforcement, security, or loss prevention (asset). - Demonstrated training in crisis management is desirable.

Long beach, United states

On site

Junior

15-12-2025