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Charlotte Tilbury Beauty

Charlotte Tilbury Beauty

www.charlottetilbury.com

20 Jobs

2,996 Employees

About the Company

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech -- all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

Listed Jobs

Company background Company brand
Company Name
Charlotte Tilbury Beauty
Job Title
Charlotte Tilbury Full-Time Brand Expert
Job Description
Job Title: Charlotte Tilbury Full‑Time Brand Expert Role Summary: Deliver Charlotte Tilbury’s makeup artistry philosophy to customers, creating personalized beauty experiences that drive in‑store sales and elevate brand reputation. Expeactations: - Meet or exceed event sales targets and sales per hour metrics. - Represent the brand’s ethos, products, and image consistently. - Foster enthusiasm for the brand and provide a memorable customer journey. Key Responsibilities: - Provide expert makeup demonstrations and product knowledge to build brand awareness. - Achieve set sales goals while offering exceptional service. - Maintain a “customer‑ready” counter: hygiene, display quality, and inventory control. - Execute visual merchandising, new‑launch displays, and collateral placement. - Support events and communicate needs to the Brand field team. - Manage time, clock‑in/out, and payroll records accurately. Required Skills: - Proven sales track record in beauty or retail sector. - Advanced makeup artistry and product demonstration capabilities. - Strong customer‑service orientation and communication skills. - Team‑player with a positive, collaborative attitude. - Entrepreneurial mindset within company guidelines. Required Education & Certifications: - Relevant beauty or cosmetology certification preferred (e.g., BCC, RMO). - Minimum of 2 years experience in beauty retail sales and makeup artistry.
Montreal, Canada
On site
Senior
05-11-2025
Company background Company brand
Company Name
Charlotte Tilbury Beauty
Job Title
Customer Care Operations & Social Community Coordinator
Job Description
**Job title** Customer Care Operations & Social Community Coordinator **Role Summary** Engage and support customers across social media and digital channels while acting as the brand’s voice. Deliver timely, high‑quality responses, manage community conversations, and collaborate cross‑functionally to maintain brand tone and improve customer experience. **Expectations** - Meet or exceed KPIs: average response time, daily performance targets, and customer satisfaction metrics. - Maintain consistent tone of voice and brand messaging across all community interactions. - Provide product knowledge, order assistance, and resolution of inquiries within 48‑hour turnaround. - Escalate urgent issues appropriately and support peak‑time workload. **Key Responsibilities** - Respond to and engage with members on Facebook, Instagram, YouTube, and TikTok. - Use social media scheduling tools (Brand Bastion, Dash Hudson) to reply, monitor, and compile analytics. - Coordinate with Marketing, Product, Education, and Sales to stay updated on launches and features. - Build relationships with customers, prospects, and industry contacts. - Track community trends and feedback; present insights to relevant teams. - Process returns, issue refunds/credits, and notify customers within 48 h. - Liaise with warehouse for delivery queries. - Support Customer Care via email and Live Chat during peak periods. - Assist with ad‑hoc tasks for the wider Customer Care team. **Required Skills** - Minimum 2 years experience in customer care or community management, preferably for an e‑commerce brand. - Proficiency in Facebook, Instagram, YouTube, TikTok, and other brand platforms. - Strong verbal and written communication; confident tone and clarity. - Experience with social media scheduling/analytics tools. - Ability to moderate discussions, resolve escalations, and provide consultative product support. - Data‑driven mindset; comfortable analyzing engagement metrics. - Self‑motivated, proactive, and collaborative across departments. **Required Education & Certifications** - High school diploma or equivalent; bachelor’s degree in Communications, Marketing, Business, or related field preferred. - Certifications in Social Media Management or Customer Support (e.g., Hootsuite, Sprout Social, Zendesk) are advantageous.
London, United kingdom
Hybrid
Senior
06-11-2025
Company background Company brand
Company Name
Charlotte Tilbury Beauty
Job Title
Global Store Design Manager - FTC/Perm
Job Description
**Job Title:** Global Store Design Manager **Role Summary:** Lead and coordinate end‑to‑end design of Charlotte Tilbury retail environments worldwide, translating brand vision into functional, aesthetically compelling store concepts. Manage projects from concept through construction, ensuring brand consistency, regulatory compliance, cost control, and timely openings. **Expectations:** - Drive innovation in physical and digital store design. - Collaborate with cross‑functional teams (Marketing, Creative, VM, Digital, Tech, Regions). - Deliver high‑quality design outputs within schedule and budget. - Maintain strong brand expression across all markets. **Key Responsibilities:** - Translate brand guidelines into store layouts, elevations, and renderings. - Create floor plans, design packs, and shop drawings for internal approval and retailer sign‑off. - Oversee architectural, mechanical, and structural integration. - Interpret local building codes and incorporate compliant solutions. - Identify technical challenges; develop collaborative solutions with department managers, suppliers, and technical support. - Apply brand matrices, respond to emerging materials, and update designs accordingly. - Manage external suppliers for construction documentation and execution. - Review and approve construction documents for design integrity and safety. - Monitor construction, snag issues, and ensure final build aligns with brand strategy. - Control project costs (CPA) and resolve schedule or budget risks. - Communicate design progress through verbal presentations, drawings, and written reports to senior stakeholders. **Required Skills:** - Architecture or Interior Design degree. - Proficiency in SketchUp, Vectorworks, AutoCAD, Adobe InDesign, Photoshop, and Microsoft Office. - Strong sketching and rendering abilities. - Demonstrated project management experience (multiple concurrent projects, tight deadlines). - Global or cross‑regional retail design experience preferred. - Entrepreneurial mindset, leadership, and teamwork. - Business acumen with awareness of current design trends and competitive patterns. - Passion for Retail of the Future and disruptive innovation. **Required Education & Certifications:** - Bachelor’s or Master’s in Architecture, Interior Design, or related field. - Relevant professional certifications (e.g., PMP, RIBA) beneficial but not mandatory.
London, United kingdom
Hybrid
Senior
22-11-2025
Company background Company brand
Company Name
Charlotte Tilbury Beauty
Job Title
Global Supply Planner
Job Description
Job Title: Global Supply Planner Role Summary: Coordinate and oversee the global inventory and replenishment processes for a portfolio of luxury beauty products to achieve optimal product availability. Translate demand forecasts into actionable supply plans, manage transactional systems, and maintain strong supplier relationships to support business objectives. Expectations: - Deliver accurate, data‑driven supply plans aligned with demand forecasting. - Maintain high standards of detail, accuracy, and prompt communication across multiple stakeholders. - Demonstrate resilience, resourcefulness, and a growth mindset in a fast‑moving environment. - Proactively identify and report risks, opportunities, and operational improvements. Key Responsibilities: - Manage global stock positions for assigned product lines. - Convert demand plans into supply plans and execute order call‑offs and inventory updates. - Oversee day‑to‑day supplier interactions, including expediting, delivery monitoring, and issue resolution. - Coordinate with regional supply planners to provide real‑time availability updates. - Build and maintain relationships with cross‑functional teams (operations, commercial, procurement, NPD). - Conduct supplier reviews, negotiate performance, and maintain accurate free‑issue inventories at third‑party sites. - Communicate risks, opportunities, and trend insights to senior management. - Lead continuous improvement initiatives and standardise processes internally and with suppliers. Required Skills: - Proven experience in supply chain or demand planning. - Advanced proficiency in Excel (pivot tables, formulas, dashboards). - Excellent interpersonal, communication, and influencing abilities. - Strong analytical mindset with the ability to interpret data and present insights. - High attention to detail and accountability for accuracy. - Ability to work rapidly under pressure and in ambiguous situations. - Capacity to quickly grasp complex concepts and adapt to change. - Collaborative mindset with a track record of building trustful stakeholder relationships. - Forward‑thinking, growth‑oriented approach; receptive to feedback and continuous learning. Required Education & Certifications: - Bachelor’s degree or equivalent experience in supply chain management, logistics, business, or a related field.
London, United kingdom
On site
Senior
25-11-2025