- Company Name
- Michael Page Technology
- Job Title
- IT Network Support Engineer
- Job Description
-
**Job Title**
IT Network Support Engineer
**Role Summary**
Provide 2nd/3rd line technical support for a Managed Service Provider, handling the full Microsoft technology stack, networking, security, virtualization, and disaster recovery. Escalate incidents, guide junior staff, and collaborate with senior engineers on project implementation and site visits.
**Expectations**
- Deliver reliable, timely support to a diverse client base.
- Maintain high service levels and contribute to continuous improvement initiatives.
- Develop expertise in Microsoft and networking technologies through ongoing training and certifications.
**Key Responsibilities**
- Troubleshoot and resolve complex Windows 10/11, Windows Server, and Office 365/EntraID issues.
- Administer Active Directory, DNS, DHCP, and group policy.
- Manage virtualization platforms (VMware, Hyper‑V) and perform VM lifecycle tasks.
- Configure and support LAN/WAN/SD‑WAN, routers, switches, firewalls, VLANs, Wi‑Fi, and VPNs.
- Provide escalation support to 1st line team and mentor junior engineers.
- Participate in project implementation, installation, and migration activities.
- Conduct site visits and on‑site troubleshooting as required.
- Maintain accurate documentation and knowledge base articles.
**Required Skills**
- 2–3 years of 2nd/3rd line support experience.
- Proficient with Windows 10/11 and Windows Server operating systems.
- Strong Active Directory, Office 365/EntraID, and Azure AD skills.
- Comfortable with VMware and Hyper‑V virtualization.
- Knowledgeable in TCP/IP, LAN/WAN/SD‑WAN, VLAN, firewall, VPN, DNS, DHCP.
- Ability to diagnose and resolve complex networking issues.
- Excellent troubleshooting, communication, and documentation skills.
**Required Education & Certifications**
- Minimum of a bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Valid professional certifications preferred: Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Windows Server Fundamentals, CompTIA Network+, CompTIA Security+.
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