RLDatix

www.rldatix.com

3 Jobs

1,266 Employees

About the Company

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

With over 4,000 customers in 19 countries, RLDatix software protects hundreds of millions of patients around the world. For more information, visit www.rldatix.com.

Listed Jobs

Company Name: RLDatix
Job Title: Customer Success Manager
Job Description: Job Title: Customer Success Manager Role Summary: Drive adoption and value realization of HRCase software through customer relationship management, process optimization, and cross-functional collaboration to maximize retention, renewals, and satisfaction. Expectations: - UK-based, remote role focused on HRCase software suite. - Proven success in managing accounts with at least £1m ARR. - Experience in HR technology (HRCase preferred) or customer success in HR SaaS ecosystems. Key Responsibilities: - Build and maintain relationships with HR stakeholders (HRBPs, HR Managers). - Monitor product utilization and provide coaching to optimize outcomes. - Collaborate with CS specialists, Account Managers, and Product teams to deliver success plans. - Lead customer webinars and initiatives to enhance product knowledge and satisfaction. - Identify upsell/cross-sell opportunities to support account growth. Required Skills: - Experience in HR roles using HRCase or HR SaaS customer success roles. - Strong collaboration with senior stakeholders in fast-paced environments. - In-depth knowledge of HR processes; HRCase software experience preferred. - Proficiency in analyzing product adoption metrics and delivering targeted coaching. Required Education & Certifications: - Bachelor’s degree in related field preferred; no specific certifications required. - Proven account management track record with minimum £1m ARR.

United kingdom

Remote

12-12-2025

Company Name: RLDatix
Job Title: Customer Success Manager - NHS
Job Description: Job title: Customer Success Manager – NHS (UK&I Remote) Role Summary: Own the post‑implementation success of NHS customers, driving adoption, satisfaction and renewals for RLDatix solutions. Expectations: - Proven experience in Customer Success, Account Management or Sales within a B2B SaaS environment. - Prior engagement with NHS stakeholders, understanding of NHS operational frameworks. - Demonstrated success in improving NPS, usage metrics, and retention. Key Responsibilities: - Build and maintain long‑term, trusted relationships with NHS clients. - Lead onboarding and transition from implementation to ongoing success. - Champion product adoption through updates, best‑practice sharing, and thought‑leadership events. - Monitor customer sentiment, satisfaction, and usage data to spot trends and proactively mitigate risks. - Collaborate with Sales, Product, Support, and Services to align on customer needs and outcomes. - Contribute to renewals by reviewing subscription usage, managing escalations, and identifying upsell opportunities. Required Skills: - 3+ years in Customer Success, Account Management, or related customer‑facing role. - Strong analytical ability to translate data into actionable strategies. - Excellent communication, stakeholder management, and conflict resolution skills. - Ability to navigate complex procurement and governance processes within NHS. - Self‑motivated, detail‑oriented, and able to manage multiple high‑priority accounts. Required Education & Certifications: - Bachelor’s degree in Business, Healthcare Administration, or related field. - Preferred certifications: Certified Customer Success Manager (CCSM) or similar.

United kingdom

Remote

08-01-2026

Company Name: RLDatix
Job Title: 2nd Line Support Analyst
Job Description: **Job Title:** 2nd Line Support Analyst **Role Summary:** Provide technical support and IT infrastructure management for end-users, ensuring efficient systems and troubleshooting solutions. Opportunities for career progression into senior IT roles. **Expectations:** Proven IT support experience (4+ years), technical proficiency, ability to work independently in a fast-paced environment. **Key Responsibilities:** - Deliver 1st and 2nd line IT support for global technical issues. - Troubleshoot hardware/software on Windows (Mac occasionally) to resolve downtime. - Administer Microsoft 365, Active Directory, Azure AD, Intune, and Teams. - Manage user access, onboarding/offboarding processes, and asset provisioning. - Document procedures and maintain ticketing systems for compliance. **Required Skills:** - Advanced Microsoft 365/Azure AD/Intune/AD administration. - Windows troubleshooting expertise. - Strong organizational abilities. - Independent problem-solving. - Technical learning agility. **Required Education & Certifications:** N/A.