itsu

About the Company

We are itsu, the leading Asian-inspired quick-service restaurant and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond.

We’ve been serving nutritious, Asian-inspired food with respect, precision & passion since 1997. In addition to our restaurants, our itsu [grocery] team develop unique Asian-inspired dishes and ingredients for all major supermarkets across ambient, chilled & frozen.

Together we are determined to keep innovating, to keep launching products, to keep opening more temples to healthier food and to keep helping each other learn and grow. Never has healthier, affordable food been so needed… All of us working at itsu are proud to play our small part in changing the world of fast food.

Listed Jobs

Company Name

itsu

Job Title

Technical Executive

Job Description

**Job title** Technical Executive **Role Summary** Provide technical and administrative support to the technical team, ensuring the safety, quality, legality, and authenticity of grocery products. Maintain BRC Agents & Brokers certification records, manage customer complaints, and coordinate product quality assessments. **Expectations** - Bachelor’s degree in Food Science, Nutrition, or a related science discipline, or equivalent food‑industry experience. - Strong attention to detail and organizational skills. - Ability to work independently and collaboratively within a small team. - Passion for food, with particular interest in Asian‑inspired products. **Key Responsibilities** - Support the technical team on product safety, quality, legality and authenticity. - Provide administrative support to the Category team: prepare and update launch documentation (one‑pagers, retailer forms, GS1 data, website submissions). - Manage the customer complaints system: record all complaints and feedback, respond to customers promptly, and maintain accurate records. - Analyse complaint trends and produce weekly, monthly, and quarterly reports. - Maintain AA‑grade BRC Agents & Brokers certification: complete and update required records and procedures. - Monitor product quality by coordinating product assessment panels. **Required Skills** - Meticulous attention to detail and strong documentation skills. - Proficiency in data analysis, report generation, and use of spreadsheets and databases. - Knowledge of food safety and quality standards (BRC, ISO, etc.). - Excellent communication skills, both written and verbal. - Customer‑service orientation and problem‑solving ability. - Capability to work independently and as part of a small team. **Required Education & Certifications** - Bachelor’s degree in Food Science, Food Technology, Nutrition, or a related science field, or equivalent work experience in the food industry. - Understanding of BRC Agents & Brokers guidelines and food safety regulations.

London, United kingdom

Hybrid

05-11-2025

Company Name

itsu

Job Title

Finance Analyst

Job Description

Job Title: Finance Analyst Role Summary Provide commercial analysis and performance tracking for a fast‑growing FMCG organization. Support management accounts, monthly and Board reporting, budgeting, forecasting, and cross‑departmental profitability initiatives. Convert reporting into Power BI, drive efficiency and control improvements, and deliver actionable insights to senior leadership. Expectations - Deliver accurate, insightful financial analyses under tight deadlines - Work independently with minimal supervision - Maintain high levels of commercial acumen and detail orientation - Challenge assumptions constructively and communicate clearly both verbally and in writing Key Responsibilities - Analyse period‑end statements against budget and forecasts - Prepare monthly internal reports and Board‑level financial summaries - Develop and manage budgets and forecasts in collaboration with all business units - Partner with Sales, Marketing, Supply Chain, and New Product teams to optimise profitability - Automate regular reporting via Power BI and support IT in future‑proofing systems - Identify and implement process and control enhancements across departments Required Skills - ACCA, CIMA or equivalent accounting qualification - Minimum 2‑3 years experience in FMCG finance analysis - Advanced Microsoft Excel (pivot tables, macros, VBA) - Experience with Power BI or similar reporting tools - Strong analytical, problem‑solving, and commercial thinking skills - Excellent organisational, time‑management, and communication abilities - Ability to thrive under pressure, meet targets, and adapt to changing priorities Required Education & Certifications - Qualified accountant (ACCA, CIMA, or equivalent) - Bachelor’s degree in Accounting, Finance, or related discipline (preferred)

London, United kingdom

Hybrid

05-11-2025

Company Name

itsu

Job Title

Operations Manager

Job Description

**Job Title:** Operations Manager **Role Summary:** Drive operational excellence across multiple food retail sites, ensuring superior customer experience, high food safety standards, and profitable performance. Provides people leadership, strategic growth direction, and cross‑functional collaboration to support business expansion. **Expectations:** - Lead people development and succession planning for shop management teams. - Champion customer service standards and resolve issues. - Maintain rigorous food safety, quality, and operational processes. - Manage shop P&Ls, maximize sales and profitability. - Exhibit strong commercial acumen and strategic thinking. - Oversee new store openings and multi‑site performance. - Communicate clearly, inspire confidence, and influence stakeholders at all levels. **Key Responsibilities:** 1. **People & Culture** – Coach, evaluate, and retain shop managers and staff; implement succession plans; promote core values. 2. **Customer Experience** – Set and monitor service benchmarks; drive initiatives that enhance the dine‑in and delivery experience; address customer feedback. 3. **Quality & Safety** – Ensure adherence to food safety regulations and internal quality protocols; lead continuous improvement projects. 4. **Financial Management** – Prepare and analyse P&Ls; forecast sales, costs, and profit; advise managers on pricing, cost control, and revenue opportunities. 5. **Commercial Leadership** – Identify growth opportunities; develop and execute business plans; partner with finance and marketing to meet targets. 6. **Store Expansion** – Manage end‑to‑end opening of new locations, from site selection to operational handover. 7. **Cross‑Functional Collaboration** – Work with supply chain, marketing, HR, and finance to align objectives and resolve operational issues. **Required Skills:** - Proven QSR or fast‑food operations experience, including multi‑site management. - Strong commercial and financial acumen; P&L ownership. - Leadership with coaching, succession planning, and performance management. - Excellent customer‑service focus and quality‑management mindset. - Exceptional communication, influence, and stakeholder‑management abilities. - Ability to prioritize, work under pressure, and meet tight deadlines. - Strategic and practical thinking with a collaborative approach. **Required Education & Certifications:** - Bachelor’s degree in Business, Hospitality, Food Service, or related discipline (or equivalent experience). - Food‑safety certification (e.g., HACCP, Safefood, or equivalent).

London, United kingdom

On site

17-11-2025

Company Name

itsu

Job Title

Procurement Manager

Job Description

**Job Title** Procurement Manager **Role Summary** Lead strategic procurement and category management for core food, beverage, and non‑food categories across the UK and international markets. Drive risk management, cost optimization, and supply‑chain performance to support business growth and sustainability targets. **Expectations** - Deliver category strategies that align with corporate growth and sustainability goals. - Maintain high‑level supplier relationships and negotiate terms that maximize value. - Collaborate across functional teams to integrate procurement decisions into broader business strategy. - Demonstrate continuous improvement in procurement processes and supply‑chain efficiency. **Key Responsibilities** - Develop and execute category strategies for key items (e.g., proteins, rice, non‑food). - Manage supplier selection, performance monitoring, and contract negotiation. - Analyze market trends, commodity information, and pricing dynamics to inform decisions. - Build and maintain strong internal and external stakeholder relationships. - Drive cross‑functional collaboration to support growth initiatives and improve supply‑chain performance. - Report progress and results to the Head of Procurement & Supply Chain. **Required Skills** - Strategic thinking and ability to translate business goals into procurement plans. - Advanced negotiation and analytical problem‑solving capabilities. - Strong stakeholder management and communication skills. - Market awareness and knowledge of commodity markets. - Collaborative mindset with experience working across departments. - Understanding of technical issues related to food and beverage supply chains. **Required Education & Certifications** - Bachelor’s degree in Business, Supply Chain Management, Food Science, or related field. - CIPS qualification or equivalent preferred but not mandatory. ---

London, United kingdom

On site

16-11-2025