Intercom

About the Company

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.

Our AI-first platform is built on a single AI system, with two major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:

Fin AI Agent: The human-quality AI agent that works with any Helpdesk

Intercom Customer Service Platform: The AI-first platform trusted by thousands of support leaders.

Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.

Listed Jobs

Company Name

Intercom

Job Title

Senior Solutions Engineer

Job Description

**Job Title:** Senior Solutions Engineer **Role Summary:** Seasoned technical pre‑sales professional who will act as a trusted advisor to enterprise customers, driving the adoption of Intercom’s AI‑powered Customer Service Suite. Leads discovery, designs tailored solutions, and partners with product and engineering to align offerings with customer needs. **Expectations:** - Deliver high‑impact pre‑sales engagements across the full sales cycle. - Build and maintain strong relationships with C‑level and technical stakeholders. - Represent customer feedback to influence product roadmap. - Continuously improve Solutions Engineering processes and playbooks. - Travel occasionally for customer meetings and events. **Key Responsibilities:** - Conduct technical discovery to uncover and prioritize customer requirements. - Present value‑based solution demos and deep‑dive technical sessions. - Design, execute, and manage Proof of Concepts (POCs). - Respond to RFPs and complex security inquiries using standardized materials; escalate when needed. - Collaborate with Product, R&D, and Engineering to relay customer insights. - Develop and maintain a best‑in‑class Solutions Engineering playbook. - Ensure customer success by proactively addressing challenges and delivering lasting value. **Required Skills:** - ≥ 7 years in technical pre‑sales or solutions engineering roles, with experience managing C‑level relationships. - Strong technical acumen; ability to conduct discovery, architect solutions, and deliver compelling presentations. - Excellent communication and interpersonal skills; adept at translating complex concepts for technical and non‑technical audiences. - Proven ability to manage POCs, RFP processes, and address security questions. - Collaborative mindset; experience working closely with product and engineering teams. - Strong time‑management and independent problem‑solving abilities. - Empathetic, curiosity‑driven approach with a willingness to challenge the status quo. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent professional experience). - Relevant certifications (e.g., AWS, Azure, GCP, or security certifications) are a plus but not mandatory.

San francisco, United states

Hybrid

Senior

26-01-2026

Company Name

Intercom

Job Title

Senior Software Engineer – GTM Systems

Job Description

Job Title: Senior Software Engineer – GTM Systems Role Summary: Design, develop, and maintain scalable internal systems that support sales, marketing, and revenue operations. Convert ambiguous business needs into robust technical solutions, integrating data from Salesforce and other GTM platforms, and enhance workflows with AI-driven tooling. Expectations: - Deliver end‑to‑end solutions as a senior engineer, mentoring peers and driving projects from concept to production. - Balance rapid prototyping with long‑term scalability, ensuring high‑quality, maintainable code. - Collaborate cross‑functionally to clarify requirements, scope solutions, and iterate with stakeholders. Key Responsibilities: - Build and extend internal tools and APIs in Python/Apex to support GTM workflows. - Model, transform, and integrate data using Snowflake, DBT, and other analytics tooling. - Contribute to technical design reviews, code reviews, and architecture decisions. - Mentor junior engineers, sharing best practices and improving technical depth of the team. - Prototype and harden features, managing trade‑offs between speed and maintainability. Required Skills: - Strong programming in Python and Apex. - Experience with Salesforce (Apex, SOQL), Snowflake, and DBT data modeling. - Background in backend or system engineering: APIs, integrations, and internal tooling. - Ability to translate fuzzy business requirements into clear technical specifications. - Excellent problem‑solving, communication, and cross‑functional collaboration skills. - Proven senior engineer track record: mentoring, leading projects, delivering production systems. Bonus Skills (not required): - AI/agentic tool development, Node.js, React, cloud infra (AWS, GCP). Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field. - No specific certifications required, but Salesforce or data engineering credentials are a plus.

San francisco, United states

Hybrid

Senior

26-01-2026