Job Specifications
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
About The Role
We’re looking for a Senior Software Engineer to join our GTM Systems team. This role sits at the intersection of engineering, data, and business operations. You’ll be building the tools and systems that power our go-to-market teams, working across Salesforce and other internal platforms, and shaping how our revenue teams operate at scale.
You’ll combine strong engineering skills with a curiosity for business processes, tackling ambiguous problems and turning them into clear, scalable solutions.
What You’ll Do
Design, build, and maintain scalable internal systems to support GTM workflows.
Work closely with stakeholders to translate fuzzy business needs into clear technical solutions
Contribute to the data layer: modelling, transforming, and integrating data from different sources (e.g. Salesforce, Snowflake)
Build and extend agentic/AI-driven tooling to accelerate workflows
Contribute to technical design and code reviews, ensuring high-quality, maintainable code
Mentor and support other engineers, helping to grow technical depth within the team
Balance speed and long-term scalability, knowing when to prototype and when to harden solutions
What We’re Looking For
Strong Python, SQL and Apex programming skills, proficiency in Python and Apex programming is essential, as Python will be the primary programming environment for most development tasks outside of the Salesforce codebase.
Solid experience with data engineering/analytics tooling, especially Snowflake and DBT modelling
Comfort working in ambiguous spaces: able to frame problems, scope solutions, and iterate with stakeholders
Exposure to Salesforce and other GTM systems (eg. Outreach, LeanData, Clay, ZoomInfo), and an understanding of sales and marketing processes
Experience with backend or systems engineering - building APIs, integrations, or internal tooling
Excellent problem-solving and communication skills, especially in collaborative, cross-functional settings
Track record of operating at a Senior Engineer level: mentoring peers, leading projects, and delivering end-to-end solutions
Bonus Skills
Experience with agentic development or AI-powered internal tools
Background spanning both analytics engineering and software engineering
Experience with Node.js, React
Familiarity with cloud infrastructure and deployment (AWS, GCP, or similar)
Why Join Us
Work on complex, high-impact problems that sit right at the heart of how our GTM teams run
Collaborate with an experienced team where you’ll have autonomy and ownership from day one
Competitive compensation with relocation support if moving to San Francisco or Chicago
Opportunity to grow into a Staff-level role as the team scales
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $207,000 - $247,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or
About the Company
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.
Our AI-first platform is built on a single AI system, with two major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:
Fin AI Agent: The human-quality AI agent that works with any Helpdesk
Intercom Customer Service Platform: The AI-first platform trusted by thousands of support...
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