Rehlko

About the Company

Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life.

Formerly, for more than 100 years as Kohler Energy, our teams have excelled, reliably meeting today's energy needs while planning for tomorrow's. Now, with a new name and increased focus, we are giving our customers more control over where energy is sourced and where it goes, from industrial applications to your own backyard. Our solutions give people the resilience they need to keep building a brighter future, together.

At Rehlko, we innovate relentlessly because we know we don't just offer energy solutions - we are creating an energy resilient world for a better future.

We provide worldwide solutions thanks to our regional locations in NA, EMEA, LATAM, APAC, and India.

Learn more about our products:
Power Systems North America: https://www.powersystems.rehlko.com
Power Systems EMEA: https://www.powersystems.rehlko.com/emea
Engines: https://www.engines.rehlko.com

Rehlko's affiliated brands include Kohler Home Energy, Kohler Uninterruptible Power, Curtis Instruments, and Clarke Energy.

Listed Jobs

Company Name

Rehlko

Job Title

Junior IT Support Analyst

Job Description

**Job title**: Junior IT Support Analyst **Role Summary**: First‑line technical support across the UK and internationally, resolving user desktop/laptop issues, configuring workstations, managing remote access, and maintaining IT assets and documentation. **Expactations**: Responsiveness to user requests, accurate issue resolution, proactive asset and backup management, adherence to health & safety and quality standards, continuous improvement of support processes. **Key Responsibilities** - Provide phone, email, and in‑person support for end‑users. - Diagnose and resolve desktop and laptop hardware/software problems, including off‑site repairs. - Build, configure, and test new workstations, laptops, and mobile devices. - Support remote users with mobile connectivity and VPN access. - Set up new starters and conduct leaver procedures. - Maintain and verify backups of laptops, desktops, and personal folders. - Deploy Group Standard Operating Environments via Windows Deployment Server. - Troubleshoot LAN, WAN, and VPN connectivity. - Update and maintain the IT asset register. - Document IT processes and user guides clearly. - Administer and repair mobile communication devices. - Assist IT equipment procurement during staff holidays. - Uphold HSE, environmental, and quality standards; keep workspaces clean and secure. **Required Skills** - 2+ years experience in an IT/helpdesk role with strong customer‑service focus. - Proficiency in PC builds, rebuilds, and configuration. - Comprehensive knowledge of Microsoft products and PC hardware setup. - Excellent communication, problem‑solving, and decision‑making skills. - Ability to remain calm, detail‑oriented, and self‑motivated under pressure. - Strong time‑management, initiative, and adaptability. **Required Education & Certifications** - Degree in IT or a closely related field. - Microsoft certification (MTA, MCP, or equivalent) is desirable.

Liverpool, United kingdom

Hybrid

Junior

24-12-2025