Job Specifications
Why Work at Clarke
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
Competitive compensation and benefits
Work-life flexibility
Recognition and rewards
Development and career opportunities
A safe and inclusive workplace
Why You Will Love this Job
Junior IT Support Analyst
Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly?
Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.
Be the First Line of Tech Support
As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure.
This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment.
What You'll Be Responsible For
In this user-facing role, you will:
Provide responsive support to users via phone, email, and in person
Diagnose and resolve desktop and laptop issues, including off-site repairs
Build, configure, and test workstations, laptops, and mobile devices
Support remote users with mobile connectivity and VPN access
Manage new starter setups and leaver procedures
Ensure backups of laptops, desktops, and personal folders are maintained
Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
Assist with LAN, WAN, and VPN connectivity troubleshooting
Update and maintain the IT asset register
Document IT processes and user guides clearly and accurately
Administer and repair mobile communication devices
Support IT equipment purchasing during staff holidays
Uphold Health, Safety, Environmental, and Quality standards in all work
Keep workspaces clean, organised, and secure
Essential Requirements
What You’ll Bring to the Team
Degree in IT or a closely related subject
Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
Understanding of PC builds, rebuilds, and configuration
Familiarity with Microsoft products and PC hardware setup
Strong communication skills—clear, helpful, and user-friendly
Ability to stay calm and effective under pressure
Logical problem-solving and decision-making skills
Excellent attention to detail and time management
Willingness to take initiative and responsibility
Flexible, adaptable, and committed to continuous improvement
Desirable Experience
Microsoft certification (e.g., MTA, MCP, or equivalent)
Why Join Clarke Energy?
Benefits
We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:
Competitive salary
25 days annual leave plus bank holidays (with extended entitlement for long service)
Holiday buy and sell scheme
About the Company
Rehlko is a global leader in energy resilience, delivering the solutions critical to sustain and improve life.
Formerly, for more than 100 years as Kohler Energy, our teams have excelled, reliably meeting today's energy needs while planning for tomorrow's. Now, with a new name and increased focus, we are giving our customers more control over where energy is sourced and where it goes, from industrial applications to your own backyard. Our solutions give people the resilience they need to keep building a brighter future, t...
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