- Company Name
- Diligente Technologies
- Job Title
- Senior Product Manager, Loyalty (Remote) (ecommerce, loyalty program)
- Job Description
-
Job title: Senior Product Manager, Loyalty
Role Summary: Owns strategy, roadmap, and execution for loyalty features across digital and in‑store channels for an e‑commerce retailer. Leads discovery to launch, partnering with Marketing, Engineering, Design, Ecommerce, and Retail Operations to create data‑driven, customer‑centric experiences that grow acquisition, retention, and engagement.
Expectations: Deliver end‑to‑end ownership of loyalty products, ensure timely releases, drive cross‑functional alignment, and present performance insights to stakeholders and executive leadership.
Key Responsibilities:
- Define and evolve product vision, strategy, and roadmap for loyalty programs, challenges, partnerships, and credit card offerings.
- Own feature lifecycle from concept, requirements gathering, KPI definition, implementation, to go‑to‑market.
- Partner with Marketing to optimize customer lifecycle and engagement tactics.
- Collaborate cross‑functionally to integrate seamless online and in‑store experiences.
- Analyze customer data, market trends, and competitor landscape to inform strategy.
- Advocate product value, articulate insights, and influence executive decision‑making.
- Lead agile delivery: manage sprints, remove blockers, and ensure on‑time launches.
Required Skills:
- 5+ years Product Management experience in e‑commerce, retail, or transaction‑based products.
- Proven track record launching customer‑facing web and mobile loyalty products.
- Expertise in Agile/Scrum, Jira, and KPI‑driven development.
- Experience integrating AI solutions for product or process automation.
- Strong technical knowledge of APIs, web services, and modern platforms.
- Excellent analytical, communication, and stakeholder management abilities.
- Ability to manage multiple priorities and lead cross‑functional teams.
Required Education & Certifications:
- Bachelor’s degree in Business, Computer Science, or related field (advanced degrees or certifications in Product Management preferred).
San francisco, United states
On site
Senior
16-01-2026