Job Specifications
Sr. Product Manager, Loyalty
We are seeking an experienced Sr. Product Manager, Loyalty to lead and evolve our loyalty ecosystem across in-store and digital experiences. This role owns the product vision, strategy, roadmap, and execution for client offerings, including the Beauty Insider Program, Challenges/Games, Loyalty Partnerships, and Credit Card.
You will drive products end-to-end-from discovery through launch-partnering closely with Marketing, Engineering, Design, Ecommerce, and Retail Operations to deliver engaging, data-driven customer experiences that increase acquisition, retention, and engagement. The ideal candidate brings strong E-commerce or retail product management experience, a passion for customer-centric design, and the ability to thrive in a fast-paced, collaborative environment. Key Responsibilities
Define and execute product vision, strategy, and roadmap for loyalty experiences
Own features from concept to launch, including requirements, KPIs, implementation, and go-to-market
Partner with Marketing to optimize customer lifecycle tools and engagement strategies
Collaborate cross-functionally to deliver seamless online and in-store experiences
Analyze customer data, market trends, and competitors to inform decisions
Advocate for product value and present clearly to stakeholders and executives
Lead agile delivery, manage sprints, and remove blockers to ensure on-time launches Required Experience & Skills
5+ years of Product Management in e-commerce, retail, or transaction-based products
Proven success launching customer-facing web and mobile products; loyalty experience preferred
Strong expertise in Agile/Scrum, Jira, and KPI-driven product development
Experience leveraging AI solutions for product or process automation
Solid technical understanding of APIs, web services, and modern platforms
Strong analytical, communication, and stakeholder management skills
Ability to manage multiple priorities and lead cross-functional teams Seniority level
Mid-Senior level Employment type
Contract Job function
Product Management and Management Industries
Retail and Retail Luxury Goods and Jewelry
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About the Company
Diligente Technologies follows a streamlined screening process that enables us to target the right individuals from the very beginning. We continually expand our pipeline with qualified IT and engineering professionals that are capable of contributing to companies in exponential ways.
Our process saves companies a great deal of time and limits the expenses spent on candidate searches, phone screens and interviewing. Instead of having to take on these onerous tasks and possibly waste time and corporate dollars, our client...
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