CyberForce Global

www.cyberforceglobal.com

2 Jobs

25 Employees

About the Company

CyberForce Global are at the forefront of start-up technology recruitment.

With four key focus areas, CyberForce, as a trusted business partner supporting the hiring needs across hundreds of tech start-ups within the following key tech areas:

CYBER & INFORMATION SECURITY:
(Threat Detection/Cloud Security/Network Security/IIoT/IoT/Endpoint Security/Security Operations/Data Security/Mobile & Applications/Security Posture Management)

SOFTWARE:
(DevOps/Big Data/Business Intelligence/Development & Engineering/Mobile Software/AI/ML)

BLOCKCHAIN, CRYPTO, FINTECH:
(Secure Payments/Fraud Prevention/Digital Payments/Crypto exchanges/Digital Banks/Lending/Personal Finance/Blockchain Security)

IT INFRASTRUCTURE & CLOUD
(Virtualisation/Storage/Networking/PaaS/IaaS/UC/Collaboration)

COMMERCIAL APPROACH:
- Executive leadership (CEO,CTO,CBO,CFO)
- GTM Leadership (CRO-VP)
- Sales Executives (Mid Market - Enterprise)
- SDR/BDR
- Channel & Alliance
- Pre & Post Sales
- Solution Architecture
- Marketing (Channel, Field, Growth/Demand Gen, Product, Operations, Digital, Comms & PR & Technical Marketing)
- Customer Success
-Technical Account Management
- Professional Services

By working alongside board directors, investors, C-level teams and VP's we understand every company's individual goals, their specific needs, their vision and, most importantly, the DNA they need to be successful within their start-up.

We look forward to working with you.

Thanks,
Team CyberForce Global

Listed Jobs

Company Name: CyberForce Global
Job Title: Customer Success Manager
Job Description: **Job Title:** Customer Success Manager **Role Summary:** Own post-sales customer lifecycle for MDR/SOC cybersecurity services, ensuring client adoption, value realization, and retention. Acts as strategic advisor to security stakeholders, balancing technical expertise with relationship management to drive continuous improvement in security outcomes. **Expectations:** - Own customer portfolios as primary contact, building partnerships with CISOs and security teams. - Drive adoption through onboarding, training, and integration into MDR/SOC workflows. - Proactively monitor customer health, address risks, and lead initiatives to improve satisfaction and security posture. - Collaborate with Product/Security Operations teams to align feedback with product roadmaps. - Identify upsell/cross-sell opportunities and contribute to scaling customer success processes. **Key Responsibilities:** - Manage end-to-end customer lifecycle: onboarding, engagement, renewal, and expansion. - Translate operational security outcomes into measurable business value for clients. - Conduct regular business reviews, providing actionable recommendations for optimization. - Develop and document scalable customer success playbooks and workflows. - Partner with Sales to execute expansion strategies and retain high-value accounts. **Required Skills:** - 3+ years in customer success, account management, or post-sales roles within cybersecurity (MDR/SOC, SIEM, EDR/XDR, or network security). - Strong technical understanding of SecOps environments, detection/response workflows, and attack vectors. - Proven experience managing enterprise/mid-market customer relationships with technical stakeholders. - Track record of improving customer retention and driving solution adoption. - Comfortability in early-stage environments with evolving processes. - Excellent communication, relationship-building, and analytical problem-solving skills. **Required Education & Certifications:** Not specified.

Company Name: CyberForce Global
Job Title: Director of Engineering
Job Description: **Job Title:** Director of Engineering **Role Summary:** Lead the end‑to‑end engineering organization for a risk and intelligence platform. Own platform architecture, cloud infrastructure, data pipelines, and AI/ML services while mentoring a high‑performing team. Partner with founders, product, and customers to ensure a secure, scalable, and enterprise‑ready SaaS offering. **Expactations:** - Drive technical strategy and architecture decisions for the platform’s lifecycle. - Build, scale, and maintain a low‑latency, multi‑tenant SaaS infrastructure. - Deliver security‑compliant, CI/CD‑driven development cycles. - Foster a culture of ownership, continuous learning, and high performance. - Balance hands‑on engineering delivery with long‑term vision. **Key Responsibilities:** - Own data ingestion, scoring engine, data stores, APIs, and dashboards. - Design and implement AI/ML enrichment and scoring pipelines. - Build microservices, event‑driven pipelines, and automated intelligence workflows. - Harden cloud infrastructure; enforce security, compliance, and best practices (SOC2, ISO27001, etc.). - Convert manual intelligence processes into repeatable, automated workflows. - Recruit, mentor, and grow a small engineering team. - Translate product and customer requirements into technical solutions in collaboration with product and customer-facing teams. **Required Skills:** - 10+ years software engineering, senior or director‑level experience. - Deep expertise in cloud platforms (AWS/Azure/GCP), microservices, distributed systems, and data engineering. - Strong background in CI/CD, automation, and DevOps practices. - Knowledge of security and compliance frameworks (SOC2, ISO27001, CE+, etc.). - Experience building early‑stage or startup engineering teams. - Ability to lead AI/ML initiatives and data‑centric product development. - Excellent communication, stakeholder management, and leadership skills. **Required Education & Certifications:** - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. - Relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect, Certified ScrumMaster, or equivalent) are a plus.