- Company Name
- RevSpring
- Job Title
- Senior Salesforce Administrator
- Job Description
-
Job title: Senior Salesforce Administrator
Role Summary: Manage end‑to‑end administration of the Salesforce environment, ensuring optimal performance, data integrity, and alignment with business needs.
Expectations: Deliver reliable system support, execute upgrades, lead integration projects, develop documentation, mentor users, maintain governance, and contribute to strategic capacity planning.
Key Responsibilities:
- Serve as primary Salesforce Admin, handling credentials, data backup, and routine maintenance.
- Design, implement, and monitor workflows, reports, dashboards, and custom objects for Sales.
- Own and maintain integrations with external systems (e.g., finance, legal, customer service, Celigo).
- Evaluate and apply Salesforce releases, update the organization, and analyze impact.
- Gather business requirements, scope new developments, and translate abstract needs into technical solutions.
- Develop monitoring procedures and error‑handling protocols.
- Create and upkeep system architecture documents, playbooks, and change‑management procedures.
- Plan for capacity, budgeting, and long‑term strategic initiatives.
- Conduct user training, develop training materials, and ensure alternate admin readiness.
- Perform special projects and collaborate cross‑functionally as needed.
Required Skills:
- 8+ years administering Salesforce (classic and Lightning), complex workflows, and permission sets.
- Strong problem‑solving, analytical, and communication skills.
- Experience with incident, service request, and change‑management processes.
- Proficiency in establishing governance, documentation, and performance monitoring.
- Ability to translate user requests into functional requirements.
- Familiarity with integration tools (Celigo, HubSpot, Conga, Conga Sign).
Required Education & Certifications:
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or equivalent experience.
- Salesforce Certified Administrator (ADM201/ADM211).
- Sales Cloud and Developer certifications preferable.
- Experience with native and Lightning Sales Cloud functionality.
(Word count: ~240)