Coast Capital Savings

About the Company

For years Canadians have been told by their financial institutions that they can achieve their dreams. But for a lot of us, the things we're dreaming about shouldn't be dreams at all. We just want to be able to afford a house and make it a home. Fix that car that needs fixing. Or just have a little extra at the end of the month. That's why at Coast Capital, we're helping our members achieve their real goals - the ones that matter right now. Because if it matters to you, it matters to us. Real advice, for real people, from real people, so you can live the real life you want.

At Coast Capital, we're not dreaming of a better future, we're building one. It's what we've been doing for over 80 years, and it's why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits into our community--almost $90M since 2000 alone--because when our members do well, our communities should do well. So if you're looking to do traditional work with a traditional bank, we're probably not for you. But if you want to roll up your sleeves and play an active role in building a better future for our members and our communities, we think you'll really like it here.

Listed Jobs

Company Name

Coast Capital Savings

Job Title

Member Services Representative - Sunshine Hills Branch

Job Description

**Job Title:** Member Services Representative – Branch **Role Summary:** Serve as the primary point of contact for members in the branch, delivering friendly, knowledgeable service and financial advice. Build and deepen member relationships, promote digital banking channels, and identify opportunities to meet members’ financial needs while ensuring compliance and risk awareness. **Expectations:** - Provide a welcoming, professional member experience. - Actively listen to identify member needs and offer appropriate solutions. - Promote Coast Capital products and digital channels. - Maintain integrity and adhere to all regulatory and internal procedures. - Contribute to team goals through collaboration and proactive problem‑solving. **Key Responsibilities:** - Greet members and act as the face of the branch, embodying company values. - Conduct “money chats” to assess member needs and suggest suitable products/services. - Educate members on online and mobile banking platforms. - Resolve member banking issues promptly; prevent future issues. - Monitor for counterfeit currency and suspicious transactions, acting as first line of defense. - Collaborate with specialists to refer members for advanced financial solutions. - Support branch performance metrics and contribute to team results. **Required Skills:** - Strong verbal communication in English; comfortable handling sensitive conversations. - Active listening and empathy to understand member situations. - Initiative and problem‑solving orientation; self‑motivated. - Ability to identify opportunities and advise on product offerings. - Adaptability to varying situations and workload. - High integrity; follows processes consistently. - Basic curiosity and willingness to learn about financial products. **Required Education & Certifications:** - High school diploma or equivalent; post‑secondary education in business, finance, or related field preferred. - No specific certifications required; on‑the‑job training provided. - Legal eligibility to work in Canada (C‑NOC classification).

Surrey, Canada

On site

29-12-2025