Job Specifications
At Coast Capital, we’re not dreaming about a better future, we’re building one.
As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Administrator, Retail Lending Operations (Fixed-Term 18 months)
Feb 25, 2026
Location(s): Help Headquarters
Job Type: Full Time Regular (Fixed-Term 18 months)
myWork Program: Hybrid
Starting Salary Range: $50,300.00 - $57,900.00
Background Screening Requirement:
Enhanced Criminal Record Check
Credit Check
Identity Verification
Employment Verification
References
Job Purpose
The Administrator, Retail Lending Operations maintains the documentation and securities for the retail loan portfolio and ensures its' safekeeping. The Administrator provides quality, professional, premium customer service and administrative support to branches, other Coast Capital SAvings (CCS) departments and outside agencies. Responsibilities include understanding and applying retail lending policy, efficient and accurate verification of loan documentation and funding/paying out mortgage accounts, and always being aware of ensuring CCS is protected from risk. The Administrator works in a high-paced, volume-driven environment, which includes time-sensitive deadlines, large dollar transactions and attention to detail. Specialized knowledge is required for functions related to progressive mortgages, Letters of Credit, staff accounts, broker/mobile lender applications and Small Business loans. The Administrator must communicate effectively and provide excellent customer service to staff at various levels, including regular interaction with Branch Managers, Directors and outside contacts. Lending Operations works closely with Retail Credit, Credit Risk Review, Credit Control and other related stakeholders, and this position plays a strong role in these partnerships.
This role is hybrid and will require someone to work a Monday-Friday or Tuesday-Saturday schedule depending on business need. Please note that this position is a Fixed-Term of 18 months.
Accountabilities
Administration
Administration duties include advancing mortgages to law firms/customer accounts, which may include disbursing the mortgage, paying out existing CCS loans or external debt and providing a confirmation. Provide mortgage payout statements, which include penalty calculations based on mortgage and document type and security verification at all times, protecting CCS from risk.
Discharge of mortgages and personal securities, dependent on loan account. Apply knowledge of Canadian Premier to amend/refund/cancel loan insurance products according to terms of coverage. Complete mortgage/loan renewal preparation, documentation verification, and updates to new terms. Maintain all Letters of Credit and manage all amendments/cancellations.
Monthly reconciliation of CMHC, Genworth, HPO, and Ticklers. Other duties include but are not limited to reports, small projects, loan maintenance, assumptions, verification of legal packages from law firms, verification of loan files requested by Credit Risk Review
Change Management
Keep abreast of lending policy changes/procedures and technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, including branch staff and other departments at all times. Actively identify areas that may be improved and present ideas. Act as a resource for the development of existing processes and the implementation of new procedures
Customer Focus
Provide professional, friendly service to all customers, internal and external. The administrator regularly contacts branch staff, partner departments, management and outside agencies to secure and provide information. Provide technical support and assistance to all customers. Respond promptly and courteously to all work-related inquiries and problems. Resolve issues to mutual satisfaction, referring others as needed for appropriate assistance.
Provide alternatives to customers that improve the overall service experience. Take responsibility/ownership for the resolution of situations. Follow up with customers (internal/external) to ensure solutions continue to be satisfactory. Recognize situations that are beyond knowledge level and refer to the correct resources.
Operations
Review all loan applications and documentation received for adherence to lending policy and security requirements, ensuring the loan portfolio asset of CCS is protected. Track all loan application packages and maintain the corporate policy for the follow-up and completion of documentation. Consistency in application of policy, proce
About the Company
For years Canadians have been told by their financial institutions that they can achieve their dreams. But for a lot of us, the things we're dreaming about shouldn't be dreams at all. We just want to be able to afford a house and make it a home. Fix that car that needs fixing. Or just have a little extra at the end of the month. That's why at Coast Capital, we're helping our members achieve their real goals - the ones that matter right now. Because if it matters to you, it matters to us. Real advice, for real people, from re...
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