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Raas Infotek

Raas Infotek

www.raasinfotek.com

23 Jobs

207 Employees

About the Company

Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business.
For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer's business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our commitment, value and customer focus - and their trust in us.
Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients.
In order to meet the expectations of our clients and our business goals, Raas's Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients.
We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.

Listed Jobs

Company background Company brand
Company Name
Raas Infotek
Job Title
Tableau Admin
Job Description
**Job Title:** Tableau Administrator **Role Summary:** Administers and supports enterprise Tableau environments (Server and Desktop) across multiple AWS VPCs (DEV, STAGE, PROD, DR). Designs, develops, and maintains dashboards for stakeholders while ensuring performance, security, and high availability. Leads a small analyst team, drives best‑practice implementation, and serves as the primary client liaison for Tableau initiatives. **Expectations:** * Manage day‑to‑day Tableau operations with minimal downtime. * Deliver rapid issue resolution and proactive monitoring. * Deliver clean, well‑documented dashboards and reports on schedule. * Maintain strong client relationships and clear communication. * Ensure compliance with security and monitoring policies. **Key Responsibilities:** * Develop, test, and publish Tableau dashboards and data extracts. * Administer Tableau Server/Database on AWS, including user, group, and site management. * Tune performance, manage backgrounder processes, and enforce high availability. * Troubleshoot server health, connectivity, and data source errors. * Use monitoring tools (Splunk, DataDog, PagerDuty) for alerting and incident management. * Implement security controls with Tanium, CrowdStrike, and Zero‑Trust frameworks. * Integrate Tableau with enterprise applications via ODBC/JDBC, APIs, and ETL pipelines. * Automate deployment and configuration using Terraform and GitLab CI/CD. * Lead and mentor analysts and developers on best practices. * Coordinate disaster‑recovery procedures for Tableau environments. **Required Skills:** * Tableau Desktop & Server administration (multi‑region AWS). * Advanced SQL, ETL, and data modeling. * Dashboard design, calculations, data blending, and performance tuning. * Monitoring & alerting (Splunk, DataDog, PagerDuty). * Scripting (Python, PowerShell, Bash) and automation tools (Terraform, GitLab). * Strong analytical, problem‑solving, and communication skills. * Ability to lead a small team and engage with clients. **Required Education & Certifications:** * Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). * Tableau Certified Associate or Tableau Certified Advanced Desktop/Server (preferred). ---
Mississauga, Canada
Hybrid
23-12-2025
Company background Company brand
Company Name
Raas Infotek
Job Title
Field Service Technician
Job Description
Job Title: Field Service Technician Lead Role Summary: Lead a team of 10‑20 Deskside/Field Service technicians, ensuring SLA attainment, ticket hygiene, and quality service for an IT enterprise environment. Manage installation, support, inventory, and escalation processes while driving metrics‑based performance and skill development. Expectations: - Oversee daily operations of Deskside support team. - Ensure compliance with Service Level Agreements and productivity targets. - Control inventory, AMDB accuracy, and report generation via ServiceNow. Key Responsibilities: - Lead and coach technicians in installation, maintenance, and support of PCs, laptops, printers, peripherals, and connected equipment. - Apply diagnostic techniques and troubleshoot Windows 7/10 and macOS workstations, including TCP/IP, DHCP, DNS, WINS. - Manage ticket hygiene, time sheets, leave, and roster (night/weekend) for the team. - Serve as escalation point for all team‑related incidents. - Coordinate with Deskside Manager and HR for disciplinary actions and performance reviews. - Generate daily reports from ServiceNow to assess productivity and identify inefficiencies. - Lead projects, ensuring timely completion and reporting to Project Manager. Required Skills: - Proven leadership and team management experience (minimum 4 years). - Metrics‑driven performance management. - Strong communication, organizational, and interpersonal abilities. - Proficient with IT Service Management tools (ServiceNow, Remedy). - Hands‑on troubleshooting of Windows and macOS environments. - Physical capability to lift and move equipment ≥40 lbs. - Customer‑service orientation with face‑to‑face and remote support skills. Required Education & Certifications: - Minimum 4 years of experience leading and managing a Deskside Support team. - ITIL Certification (mandatory). - Optional certifications: Microsoft Certified Help Desk Support Technician, Apple Certified Mac Technician, CompTIA A+ทยาลัย
Brampton, Canada
On site
Junior
23-12-2025
Company background Company brand
Company Name
Raas Infotek
Job Title
Desktop Support Lead
Job Description
Job Title: Desktop Support Lead Role Summary: Lead a team of 10–20 deskside technicians to deliver on SLA metrics, oversee ticket hygiene, inventory, and AMDB accuracy, and manage operational workflows, including night/weekend coverage and escalations. Drive performance through metrics, coaching, and alignment with service‑management processes. Expectations: • Maintain high service levels and team productivity. • Enforce ticket hygiene and accurate asset data. • Manage time‑sheet, leave, and roster including off‑hours. • Act as the primary escalation point and collaborator with Deskside Manager, HR, and Project Manager. • Deliver timely project completion and generate SNOW reporting. Key Responsibilities: • Lead, coach, and evaluate deskside support technicians. • Manage inventory control and AMDB accuracy. • Oversee installation and support of PCs, laptops, printers, peripherals, and connected devices across Windows and Mac environments. • Apply diagnostics and networking knowledge (TCP/IP, WINS, DHCP, DNS) to resolve workstation issues. • Administer ServiceNow (or Remedy) ticket queues and generate daily productivity reports. • Coordinate night and weekend staffing and manage workload distribution. • Facilitate disciplinary actions and performance improvement plans. • Serve as escalation liaison for escalated incidents. • Collaborate with Deskside Manager and Project Manager to complete assigned projects. • Conduct basic training on diagnostic techniques and customer service principles. Required Skills: • Minimum 4 years of team‑leadership experience in IT deskside support. • Proven use of metrics to drive team performance. • Strong interpersonal, communication, and organizational capabilities. • Proficiency with ServiceNow or Remedy. • Knowledge of end‑user hardware and software support. • Ability to lift and move 40 lbs+ equipment. • Customer‑service orientation and remote‑tool proficiency. • ITIL certification. Required Education & Certifications: • ITIL Foundation certification. • Additional desirable certifications: CompTIA A+, Microsoft Certified Help Desk Support Technician, Apple Certified MAC Technician.
Brampton, Canada
On site
Senior
23-12-2025
Company background Company brand
Company Name
Raas Infotek
Job Title
Salesforce Architect
Job Description
**Job Title:** Salesforce Architect **Role Summary:** Senior professional responsible for designing, implementing, and optimizing scalable Salesforce solutions that align with business objectives, ensuring security, performance, and seamless integration with external systems. **Expectations:** - 10+ years of hands‑on experience in Salesforce architecture and development. - Proven track record leading complex Salesforce implementation and integration projects. - Ability to mentor developers/administrators and communicate technical concepts to business stakeholders. - Commitment to staying current with Salesforce releases and best practices. **Key Responsibilities:** - Develop scalable architecture designs and technical blueprints from business requirements. - Create detailed design documents, specifications, and risk assessments. - Lead technical teams through implementation, data migration, and integration (REST/SOAP APIs). - Enforce development governance, conduct code reviews, and perform performance tuning. - Ensure system scalability, security, and compliance with industry standards. - Provide mentorship, technical guidance, and end‑user training. - Collaborate with cross‑functional stakeholders to align solutions with strategic goals. **Required Skills:** - Salesforce Apex, Visualforce, Lightning Web Components. - Proficient in SOQL, SQL, JavaScript, HTML, CSS. - Experience with integration tools and APIs (REST, SOAP). - Strong data modeling, security, and best‑practice implementation knowledge. - Excellent problem‑solving, communication, and leadership abilities. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Systems, or related field (preferred). - Salesforce Certified Technical Architect (CTA) or equivalent required. - Additional certifications such as Salesforce Administrator (ADM), TOGAF, PMP are desirable.
San francisco, United states
Hybrid
Senior
26-12-2025