- Company Name
- Avenue Code
- Job Title
- Desktop Technician
- Job Description
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Job title: Desktop Technician
Role Summary: Deliver comprehensive desktop support for internal users, managing incident resolution, hardware and software configuration, IMAC processes, and remote assistance. Maintain accurate documentation and proactive communication to ensure seamless user experience.
Expectations: Achieve high customer satisfaction, meet SLA targets, identify and implement service improvements, and collaborate effectively with cross‑functional teams and vendors while maintaining operational documentation.
Key Responsibilities:
• Provide second‑level IT support (incident, IMAC, workstation replacement) to internal customers.
• Configure and stage machines for new hires; deploy new hardware in collaboration with Build Center.
• Test, install, and repair hardware and software across Windows, macOS, iOS, and MDM‑managed devices.
• Log tickets, track workloads, and update customers on status in real time.
• Contribute to knowledge base and internal documentation.
• Engage with business units, apps support, and external providers to resolve issues swiftly.
• Continuously evaluate service processes and recommend enhancements.
• Ensure adherence to security policies, privacy laws, and corporate standards.
Required Skills:
• 5+ years in corporate second‑level desktop support.
• Strong customer‑first mindset and excellent verbal/written communication.
• Proficient with Windows 10, macOS, iOS, M365, MDM, SCCM, JamF, ServiceNow, Nextthink, Zoom, Teams, Slack.
• Ability to troubleshoot complex hardware/software problems quickly.
• Experience with remote desktop tools and scripting/automation.
• Analytical, evaluative, and proactive problem‑solving abilities.
• Self‑motivated team player who thrives in a fast‑paced environment.
Required Education & Certifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field **or** equivalent experience.
• Relevant certifications preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, or similar.
Albuquerque, United states
On site
Mid level
12-09-2025