ECLARO

About the Company

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada and the Philippines. We deliver best-in-class talent solutions through strategic staffing, custom outsourcing & offshoring, and permanent placement for global clients ranging from innovative start-ups to Fortune 50 companies. Every client experience is bespoke, never one size fits all.

Our passion is building long-term relationships, collaborating on creative solutions and solving unique challenges by providing the right people with the right expertise for every business. Giving back to our communities, supporting our employees and serving our clients are the inspiration for our philosophy: the Right People are the Answer.

Strategic Staffing and Permanent Placement: ECLARO recruits and manages highly skilled technical and business professionals, allowing our clients to supplement their internal capabilities and staff. We offer recruiting for permanent placement as well as retained search of professionals and executives, delivering a superior selection of candidates to meet client needs.

Custom Outsourcing & Offshoring: Through our three global services delivery centers in Metro Manila in the Philippines, ECLARO provides dedicated IT and business professionals for myriad industries. Our customized engagement model enables our clients to boost productivity with superior talent and lower costs while maintaining operational control.

Honors & Awards Include:
Best of Staffing Talent and Client - 2023 (ClearlyRated)
2023 Global Outsourcing 100 (IAOP and FORTUNE)
Top 10 BPO (Outsource Accelerator)
2023 OA Outsourcing Impact Award for Education
Global Impact Sourcing Award (IAOP and Rockefeller Foundation)

Visit ECLARO.COM to learn more.

Listed Jobs

Company Name

ECLARO

Job Title

ServiceNow Administrator

Job Description

**Job Title:** ServiceNow Administrator **Role Summary:** Responsible for configuring, administering, and enhancing a FedRAMP‑compliant ServiceNow instance, ensuring secure, efficient IT service delivery and continuous platform improvement. **Expactations:** - Deliver compliant ServiceNow services aligned with FedRAMP and NIST frameworks. - Maintain high availability, performance, and security of the platform. - Provide user training, documentation, and support. - Collaborate with cross‑functional teams and vendors to meet organizational objectives. **Key Responsibilities:** - Configure and manage users, groups, roles, permissions, and data. - Design, develop, and customize applications, workflows, forms, and reports. - Integrate ServiceNow with external systems; oversee data flow and interoperability. - Handle incident, problem, and change management within the platform. - Maintain and evolve the service catalog. - Train end‑users and produce supporting documentation. - Monitor platform performance; implement optimization opportunities. - Enforce security/compliance policies; audit configuration against FedRAMP and NIST standards. - Participate in continuous improvement of ServiceNow capabilities. - Manage vendor relationships, SLAs, and technical issue resolution. - Collaborate with IT, operations, business units, and external stakeholders. **Required Skills:** - ServiceNow administration and configuration. - User & access management, security operations. - Application development (Forms, Scripts, Workflows, Flow Designer). - System integration and API management. - Incident, problem, and change management. - Performance monitoring and tuning. - Troubleshooting, root‑cause analysis, and solution delivery. - Strong knowledge of FedRAMP requirements, NIST SP 800‑53, NIST Cybersecurity Framework, and FISMA. - Familiarity with government contracting, procurement, and security protocols. - Excellent communication and stakeholder collaboration. **Required Education & Certifications:** - ServiceNow Certified System Administrator (CSA). - 3–5+ years as a ServiceNow administrator on FedRAMP or similarly regulated environment. - Demonstrated experience with FedRAMP guidelines and NIST frameworks. - Knowledge of information security principles and best practices. ---

New york, United states

Remote

19-12-2025

Company Name

ECLARO

Job Title

Product Analyst Junior

Job Description

**Job Title** Product Analyst Junior **Role Summary** Supports the Product Owner and Senior Product Analyst in product analysis, backlog execution, and product vision translation into user stories. Acts as the central source for business logic, requirements, analysis, and testing across energy delivery operations, ensuring alignment with internal customers and stakeholders. **Expectations** - Align with product vision and priority items. - Deliver clear, actionable requirements and test plans. - Collaborate across business, technology, and vendor teams to advance product initiatives. - Provide 24/7 on‑call support and participate in disaster recovery activities. **Key Responsibilities** - Work with SMEs to flesh out business processes, impact assessments, feature breakdown, and prioritization. - Translate product vision into user stories, functional scope, and technical design documents. - Lead ideation sessions, design solutions, and document business/tech architecture. - Configure, install, and support vendor packages for AMI products; recommend performance improvements. - Perform unit, integration, and user acceptance testing; ensure change readiness for production releases. - Maintain documentation for applications, including updated design specs and configuration settings. - Provide 24/7 on‑call support and partake in disaster recovery drills. - Communicate technical concepts clearly to functional and business users. - Perform any additional tasks related to product lifecycle support. **Required Skills** - Product analysis and backlog management. - User story creation and requirements gathering. - Business process modeling and impact assessment. - Feature prioritization and trade‑off analysis. - Configuration management and vendor coordination. - Unit, integration, and UAT testing. - On‑call support and disaster recovery participation. - Strong written and verbal communication. - Analytical thinking and problem solving. - Knowledge of AMI (Advanced Metering Infrastructure), EIP MDMS, data analytics, and troubleshooting. - Familiarity with smart city, sensor technology, mesh networking, and field devices is a plus. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Systems, or related field. - Agile/Scrum knowledge (CSPO, CSM, or equivalent) is desirable. - ITIL or other IT service management certification is an advantage. - Data analytics or related technical certification preferred.

New york, United states

On site

Junior

22-12-2025

Company Name

ECLARO

Job Title

Chief Information Security Officer (CISO)

Job Description

Job Title: Chief Information Security Officer (CISO) Role Summary: Lead enterprise information security strategy, governance, and compliance for a large financial technology organization. Oversee risk management, develop policy frameworks, and drive security initiatives to protect mission-critical assets while enabling business innovation. Expectations: - 10+ years in risk management, information security, and IT roles. - 2–4 years experience as CISO at a bank ≥$20B in assets (OCC expertise preferred). - Demonstrated leadership in cross‑functional, agile environments. - Strong stakeholder influence and communication at all levels. Key Responsibilities: - Build & maintain relationships with business and technology stakeholders. - Partner with senior leadership to identify and mitigate security risks. - Design, implement, and continuously improve an information security management framework (ISO 27001/27002, NIST, SOC 2, etc.). - Lead internal security assessments, develop training, and maintain end‑user materials. - Collaborate with external audit firms to achieve and sustain compliance accreditations. - Oversee deployment of preventive controls: firewalls, access control, auth systems, IDS/IPS, VPN, cryptography. - Resolve complex security incidents in fast‑paced environments. - Advocate security best practices across the organization. - Drive zero‑trust architecture initiatives (e.g., Zscaler) and cloud security (AWS, Azure). Required Skills: - Strategic risk assessment & management. - Information security framework implementation. - Compliance (SOC 2, ISO, NIST) and audit coordination. - Network & cloud security architecture. - Secure deployment of authentication, access, and encryption solutions. - Incident response and threat mitigation. - Agile (scaled) development practices. - Excellent written & verbal communication; high integrity. - Leadership and cross‑functional team motivation. Required Education & Certifications: - Bachelor’s degree in Information Systems, Business Administration, or related field. - Professional security certification (CISSP, CISM, ISO 27001 Lead Implementer, or equivalent, essential).

Charlotte, United states

On site

Senior

31-12-2025

Company Name

ECLARO

Job Title

Senior Kernel Linux Engineers

Job Description

**Job Title:** Senior Kernel Linux Engineer **Role Summary** Engineers kernel‑level components for high‑availability systems, troubleshooting and optimizing Linux kernels in production data‑center and cloud environments. **Expectations** - Deliver critical kernel features, patches, and security hardening. - Diagnose and resolve kernel‑related performance, security, and driver problems. - Collaborate across development, QA, and operations on CI/CD for kernel builds. **Key Responsibilities** 1. Develop and maintain Linux kernel subsystems (schedulers, memory, networking, security modules). 2. Debug kernel issues using tools such as eBPF, perf, ftrace, systemtap, and custom instrumentation. 3. Provision, repave, and manage bare‑metal servers; integrate GPU drivers (NVIDIA/AMD) and troubleshoot kernel‑level GPU problems. 4. Implement and support Confidential Computing features (SEV, TDX, SGX) and related kernel extensions. 5. Configure and maintain virtualization stacks (KVM, QEMU) and container runtimes (Docker, containerd, Kubernetes). 6. Harden kernels via secure boot, SELinux/AppArmor, and other hardening practices. 7. Participate in kernel release processes, including regression testing, patch submission, and community collaboration. 8. Design and maintain CI/CD pipelines for kernel builds, automated testing, and deployment. **Required Skills** - Deep knowledge of Linux kernel internals (scheduling, memory mgmt, networking, security). - Practical experience with kernel debugging tools (eBPF, perf, ftrace, systemtap). - Bare‑metal system provisioning, repaving, and lifecycle management. - GPU driver development and kernel‑level GPU troubleshooting. - Familiarity with Confidential Computing (SEV, TDX, SGX) and related kernel modules. - Proficiency in C, C++, Python, and Bash scripting. - Experience with KVM, QEMU, Docker, containerd, and Kubernetes. - Secure boot, kernel hardening, SELinux/AppArmor knowledge preferred. - CI/CD pipeline development for kernel builds and testing preferred. - Experience in large‑scale datacenter or cloud environments. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Computer Engineering, or related field (or equivalent experience). - No specific certifications required; certifications in Linux administration (e.g., RHCE, LFCS) or security (e.g., CISSP) viewed favorably.

Broomfield, United states

On site

Senior

04-01-2026