Job Specifications
Job Number: 25-05780
Help people live their best lives. ECLARO is looking for a ServiceNow Administrator for our client in San Diego, CA. This is a hybrid work arrangement.
ECLARO’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public and private sectors - empowering individuals with greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Responsibilities:
System Configuration and Administration: You'll be responsible for the configuration, customization, and administration of the ServiceNow platform to meet organizational needs. This involves managing users, groups, roles, permissions, and data.
Application Development and Customization: You'll design, develop, and customize ServiceNow applications, workflows, forms, and reports to automate business processes and enhance productivity.
Integration Management: You'll oversee the integration of ServiceNow with other systems and applications, ensuring seamless data flow and interoperability.
Incident and Problem Management: You'll manage incident and problem tickets within the ServiceNow platform, including triaging, tracking, and resolving issues in a timely manner.
Change Management: You'll facilitate change management processes within ServiceNow, including assessing, planning, and implementing changes to configuration items and services
Service Catalog Management: You'll maintain and enhance the service catalog within ServiceNow, ensuring that services are properly defined, documented, and accessible to users.
User Training and Support: You'll provide training and support to end-users and stakeholders on how to use ServiceNow effectively, including creating documentation and conducting training sessions.
Performance Monitoring and Optimization: You'll monitor the performance of the ServiceNow platform and identify opportunities for optimization and improvement in terms of speed, reliability, and scalability.
Security and Compliance: You'll ensure that ServiceNow configurations and processes comply with security policies, industry regulations, and best practices, and implement measures to protect sensitive data.
Continuous Improvement: You'll stay updated on ServiceNow features, enhancements, and best practices, and actively participate in the continuous improvement of ServiceNow capabilities within the organization.
Collaboration: You'll collaborate with cross-functional teams, including IT, operations, and business units, to understand requirements, prioritize enhancements, and deliver solutions that align with organizational goals.
Vendor Management: You'll manage relationships with ServiceNow vendors, including contract negotiation, service level agreements, and resolution of technical issues.
Overall, as a ServiceNow Administrator, you play a critical role in ensuring the effective use and optimization of the ServiceNow platform to support business operations and drive organizational success.
Skilled information technology architecture, development, and support team members within our global IT organization who are also responsible for offshore and onshore staff
Key business stakeholders, process owners, and analysts within the Global Customer Service business unit will be key and critical business partners for this position
This role will report into the client IT Department and interface with business partners, other application owners, and other onshore / offshore development teams
Network with key contacts and stakeholders internally and externally to drive process and efficiency in implementations
Pay Rate: $40.00/Hour
Required Qualifications:
ServiceNow Administrator for a FedRAMP instance, you would need a combination of technical expertise, security knowledge, and regulatory compliance understanding.
ServiceNow Certified System Administrator with 3-5+ years' experience.
Requires a foundational knowledge of the underlying processes, procedures, scripting, and systems used in carrying out assigned tasks.
Strong technical skills in ServiceNow administration, including configuration management, user management, access control, security operations and system integration. You should be able to effectively manage and configure the ServiceNow platform to meet FedRAMP security requirements.
Experience with Federal Risk and Authorization Management Program (FedRAMP) requirements and guidelines.
Any prior experience with information security principles, best practices, and standards (such as NIST SP 800-53, NIST Cybersecurity Framework, FISMA, etc.) would be beneficial
Any prior experience working with government contracts, procurement processes, security protocols, and compliance standards specific to government environments is advantageous
Ability to troubleshoot issues, perform root cause analysis, and provide solutions for problems.
Actively take ownership to address issues and sol