- Company Name
- Smart IT Frame LLC
- Job Title
- Senior Product Manager
- Job Description
-
Job Title: Senior Product Manager
Role Summary: Lead the design, implementation, and continuous improvement of end‑to‑end order lifecycle processes across e‑commerce storefronts, Order Management Systems (OMS), ERP, and fulfillment platforms. Drive integration, automation, and standardization to ensure seamless, real‑time order processing and superior customer experience.
Expectations: Deliver scalable, compliant OMS solutions that support omnichannel retail (BOPIS, ship‑from‑store, dropshipping), optimize order capture and fulfillment efficiency, and maintain high data integrity and security standards.
Key Responsibilities:
- Configure, maintain, and enhance OMS solutions (Manhattan, IBM Sterling, Salesforce OMS, etc.).
- Integrate OMS with e‑commerce platforms (Magento, Shopify, Salesforce Commerce Cloud) and ERP systems, ensuring real‑time inventory, payment, and shipping synchronization.
- Own the full order lifecycle: capture, inventory allocation, payment processing, shipping, returns, and reporting.
- Analyze order flow, identify automation opportunities, and implement best practices for omnichannel fulfillment.
- Develop and maintain APIs, middleware, and integration workflows; troubleshoot technical issues and coordinate vendor support.
- Collaborate with business stakeholders to define requirements, translate them into technical specifications, and provide training and support.
- Ensure compliance with data privacy, PCI, and industry security standards; manage risk and audit readiness.
Required Skills:
- 10+ years of experience in e‑commerce and OMS implementation/support.
- Hands‑on expertise with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.) and e‑commerce platforms (Magento, Shopify, Salesforce Commerce Cloud).
- Strong knowledge of ERP integration, API design, web services, and middleware tools.
- Proficiency in order lifecycle management, inventory control, and fulfillment strategy.
- Demonstrated ability to analyze processes, automate workflows, and optimize operational efficiency.
- Excellent analytical, problem‑solving, communication, and stakeholder‑management skills.
Required Education & Certifications:
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent experience).
- Product management certifications (PMP, CSPO, or similar) preferred.
- Knowledge of data privacy, PCI compliance, and security frameworks is a plus.